If you said more than half a year, then meet Haley Richards and her husband, Eric, who have been pat

If you said more than half a year, then meet Haley Richards and her husband, Eric, who have been patient very patient with Mexicana Airlines and Travelocity, their online travel agent. And now they re done.
Here s what happened to the Richards: Shortly after booking their tickets from Denver to Oaxaca, Mexico, last spring, they got a call from Travelocity, telling them that their outbound flight to Mexico City had been canceled by Mexicana. The couple booked an alternate hollywood theater mgm grand las vegas flight hollywood theater mgm grand las vegas through their online hollywood theater mgm grand las vegas agent. Or so they thought.
On July 22, 2009, we arrived at Denver hollywood theater mgm grand las vegas International hollywood theater mgm grand las vegas Airport and attempted to check in for our flight with American Airlines. We were told that American Airlines did not have us confirmed for their flight. We were informed that Mexicana Airlines needed to re-issue our tickets.
Eventually, American Airlines insisted that the only way they would be allowed to board is if they paid an extra $527 for a one-way ticket to Mexico City, which, they promised, Mexicana would reimburse. The Richards felt they had no choice but to buy the new ticket.
hollywood theater mgm grand las vegas We have been advised repeatedly to pursue action with the other airline. We recently submitted a claim through hollywood theater mgm grand las vegas the travel protection insurance plan that I purchased when I bought the tickets, but I am uncertain of whether or not this situation would count as a "trip interruption" according to the insurance policy.
I feel as though we have been taken advantage of to some extent, especially by the way that the airline and Travelocity seem to blame someone else. Clearly, the transaction was broken somewhere along the way when flights hollywood theater mgm grand las vegas were changed.
I had a confirmation of tickets, and I had no reason to doubt that I was confirmed on any specific portion of our flight. I feel as though we are being penalized for purchasing the tickets to continue with our much-anticipated vacation, and we do not feel it is fair or good customer service to penalize us for a mistake that was not our doing. Essentially, we had to pay for that flight twice.
I agree that six months hollywood theater mgm grand las vegas is way too long to wait for a refund, and that as her travel hollywood theater mgm grand las vegas agent, Travelocity should have taken the lead in securing a prompt refund for the Richards. The couple might have considered sending a brief, polite hollywood theater mgm grand las vegas email to a Travelocity executive , but I could see from their correspondence that they d done everything they could, hollywood theater mgm grand las vegas short of alerting the media.
I received a call yesterday from Travelocity s executive office, and they shared that they will be reimbursing me in full for the cost of the extra ticket I had to purchase. It is supposed to be credited to my credit card in the next three to five days.
Mexicana is SUPPOSED to be a partner or a wannabe partner of American in OneWorld. This type of situation exemplifies why they were unceremoniously booted out of Star Alliance previously. Very poor customer service, and no responsibility for their actions. This is one of a list of very few airlines that I will NEVER fly again so long as I live. Mexicana should have simply endorsed their tickets over to AA as an involuntary reroute; it is clear that they did not. Rather than wait and wait and wait, I would have taken them to Small Claims Court if a refund had not been forthcoming within 90 days.
Another example of dealing with an online travel agency. If the Richards had book directly with an airline or used a traditional brick mortar professional travel agent, I doubt that they would have waited six months for a refund I doubt that they would had to purchase a ticket at the airport.
They OUGHT to be receiving six months interest on their money as well, AND penalty charges. after all if you don t pay your bill for six months, you are charged interest and penalties so why shouldn t companies have to pay it to you?
Well, at least Mexicana won t charge you for the first bag and probably will give out a bag of peanuts, perhaps some airline food if you re lucky! And before you think I m defending them, their stupid hollywood theater mgm grand las vegas policies along with Aeromexico s LATE ARRIVAL made me miss a Mexicana flight, so I do simpathize with the OP.
This is what happens hollywood theater mgm grand las vegas when you deal with an online travel agency such as Travelocity or Expedia instead with a professional travel agent who would have booked your trip with a tour operators that would have insured hollywood theater mgm grand las vegas that your trip would have been much smoother. The tour operators that we deal with keep us updated on any schedule changes including cancelled flights. The cost may be slightly higher but probably the same cost plus you are dealing with a professional travel agent compared to a call center in India.
Christopher Corleone Elliott comes through yet again, hollywood theater mgm grand las vegas in his neverending quest to stop the big bad greedy travel companies from stealing money from us poor beleaguered passengers who want nothing hollywood theater mgm grand las vegas more than to pay the price we re quoted, and actually get what we paid for.
Wouldn t it be nice if it DIDN T take the impliled threat of public exposure and humiliation by a famed travel hollywood theater mgm grand las vegas ombudsman for these companies to NOT rip off their customers? But then we live in the real world, not utopia. In the real world, greedy corporations will put the screws to unethically squeeze money out of the little people every chance they get, until somebody publicly calls them out on it and then they ll do an about-face faster than you can say Dave Carroll. After all, no corporation wants to lose $180 million dollars due to one pissed-off customer, the way United did after Dave s viral United Breaks Guitars video!
Not sure where some of you people are getting your information from, but Mexicana did nothing wrong here. Sure, they canceled a flight, but that s for the travel hollywood theater mgm grand las vegas agency to clear up and refund. If Expedia failed to rebook the passengers correctly, then they will need to take responsibility for their actions Again, nothing to do with Mexicana.
Also, what gives an American Airlines agents the right to dictate what Mexicana should refund?!?!?! Huh? That s like you going to BestBuy and saying Zally said I could get a refund on this here old computer That s just silly Clearly this agent told you this to get you to part with your money. And it worked.
@Preston McKinney Are you seriously suggesting that it makes any sense whatsoever hollywood theater mgm grand las vegas to book a simple commercial flight with a full-service travel agency? Who does that these days? Nobody I know. It s just a flight, not a tour. Why would anyone pay more money for a simple flight, just to have a travel agent book it for them? Anyone can book a flight hollywood theater mgm grand las vegas easily online, either with the airline itself (my preference) or an online agency (I agree with others what s the benefit?). If the schedule changes, the airline (or your online agency) should hollywood theater mgm grand las vegas notify you. And if your flight gets cancelled, whomever you bought the ticket from (carrier or online agency) is responsible for ensuring you get from point A to point B, at NO ADDITIONAL COST because ya know you already bought that ticket, hollywood theater mgm grand las vegas which is a contract. If the carrier can t come through and get you there, they have to put you on another airline that WILL get you there. Them s the rules. Absolutely no need for a full-service travel agent.
Zally s actually right here. The OP bought their tickets from Travelocity. Travelocity should have done their job, and booked them onto another flight, at no additional cost to them. They said they did but they didn t. So they were the ones responsible for refunding hollywood theater mgm grand las vegas them the additional money they were forced to pay to get them to their destination.
Book with the airline direct. Then, if the airline cancels a flight, you have only one company to deal with the airline. They ve gotta get you to the place they said they would get you or give you all your money back.
But the point to why a travel agent might be helpful is more than just money. An actual, real travel agent should act as your advocate to try and get situations like these resolved. When you book by yourself that s all you are to the airline (or hotel, or tour operator or cruise hollywood theater mgm grand las vegas line) one person. When you book with an agent then you ve got the weight of all the agency s bookings behind you. This SHOULD, in theory, be something in favour of Travelocity, but that would require actually providing some sort of customer service.
Even if the ticket was purchased directly from Mexicana, hollywood theater mgm grand las vegas or American, this situation could have taken place. You obviously don t recognize the importance of dealing with a professional. Why don t people fight their own cases in court, or fix their own teeth, or fix their own cars? the information is readily available on the web. I will tell you why, it is for the simple hollywood theater mgm grand las vegas reason that one should deal with professionals instead of trying to do things which they have little knowledge of. Unfortunately, with travel it seems these websites hollywood theater mgm grand las vegas (I own a travel site too) make people hollywood theater mgm grand las vegas feel that they can do the research, and book their tickets online without having to pay a service fee. That s why most online sites don t charge you a service fee, because they don t provide you any service. Had the tickets been purchased from a traditional travel agent, he/she would have got in touch with the validating carrier, and got an authorization to re-issue the ticket w/o any add-collect, as it was an involuntary change, but why pay the $10 $25 extra? Right? I would say just this, as I have said a million times earlier, Without a travel agent you are really on your own. When I have to paint my house, I get a painter I could paint it myself, but why should I? to save a couple hollywood theater mgm grand las vegas of hundred dollars? I would only have myself to blame if the look and feel of the house if all messed up. I hope I made my point. I received 4 refund checks from Delta for a client whose flights from Salt Lake City to New York were canceled hollywood theater mgm grand las vegas due to a snow storm, the whole process took 4 weeks. Not only that, I issued tickets for him on another carrier. I have thousands of cases I could mention here, but I am sure Chris would ban me for filling up this forum. If yo