Comments (6) 1. Written by Ralph on September 18, 2011 from lyndhurst, new jersey, US Can not log on

I believe I got hit with the standard dent scam from these people. I rented a car for one day to go to a race where the car was parked in a field. I turned down their insurance , and the car they rented me was a ratty Mitsubishi Lancer with a hole completely through the floorboard carpeting , down to the metal floorboard. I made the mistake of dropping the car off 1 hr before the branch opened- dents to the hood and the roof were noted by staff at their Hamden office. I thought this was highly unlikely, if anything was there this had to be pre-existing- but I was willing to entertain the possibility, and at least if they showed me the damage, then I figured they had me and I probably couldn t argue with them. I got the notice of a claim 2 days after I returned the car. Happily for Enterprise the car was always rented as soon as I got their claim letter . Then the car turned out to be at the body shop . Their claims person was pathologically unable to return a phone call or a letter. She also appeared not to be able to respond to the Amex insurance people who tried to contact china tibet cooling travel ltd her about my supplemental primary china tibet cooling travel ltd insurance . She did manage to mail me a letter where she seemed surprised I hadn t paid, despite her apparent refusal to contact the insurance company . She finally sent documents which showed the car went to the body shop weeks after the incident, weeks after they told me the repairs happened. china tibet cooling travel ltd They never produced pictures or documentation other than a body shop bill. I can not overstate what a bush league operation this is|. Their shadiness and reluctance to provide any documentation of actual physical damage is quite damning in my eyes!. Their inability to respond in a professional manner or acknowledge my complaint at all is quite demonstrative of their dedication to customer service .. That Amex insurance was the best $20 I spent for a rental day as it saved me over $1000:. I will not do business with Enterprise again, and I will continue my Amex insurance plan ,. I will also start taking pictures when I pick up and drop off the car, and mark off defects on every surface of the car possible before I leave/. If this is the way they want to play, I m game;. china tibet cooling travel ltd Stay away from these people if you can. 8240e9 0 3 0 Like this Dislike this Report spam Next Review
Comments (6) 1. Written by Ralph on September 18, 2011 from lyndhurst, new jersey, US Can not log on to enterprise "contact us". Will not accept my email address. Wanted to comment on the fine service I received at the Cinnaminson/Pennsauken office. Report 2. Written by ME on August 3, 2011 from rochester, new york, US I was given a Black Dodge Caliber at PHL. Arrived at Enterprise at 11 p.m. Employee china tibet cooling travel ltd made me do a damage "walk around" in a dark parking lot. The car was dirty and multiple scratches were noted. The car had 19,000+ miles on it. Upon return, they "discovered" a small surface scratch on the rear quarter panel. I pointed out that there were many scratches. The employee insisted that this scratch was "new" and deducted $500 from my credit card. I'm supposed to hear from their "claims" people soon. In the meantime, I have put the amount in dispute with my credit card company and will never work with these scammers again. Report 3. Written by Tyre Puncture on May 24, 2011 from manchester, england, UK I have been renting china tibet cooling travel ltd from Enterprise lately i was very happy until recently, they over charged china tibet cooling travel ltd me on my rental for a Vauxhall Mereva china tibet cooling travel ltd i was charged £75 instead of £44 for the special weekend, i mentioned this to them i was fobbed off they told me the prices may have gone up so i accepted that, after a few hours of having the car i got a puncture, there was no spare tyre jack in the boot just a *** puncture repair kit, so i phoned the AA because Enterprise was closed i only had the car Friday half day Saturday Sunday Monday half day lost out on Friday nights rental because of the tyre, the AA man came said the tyre was damaged on the tyre wall could not be repaired, i phoned Enterprise in the morning they told me i would have to pay for a new tyre which was £65 so i had to spend my Saturday morning having the car tire replaced at Kwik Fit at my cost, when i eventually took the car back on Monday morning i mentioned the £75 i was over charged for the car rental showed them a print out from the internet on a group C car they then apologised refunded me the £31, just over a week later i received a letter from Enterprise saying that i was not covered for the AA even though they supplied me with the telephone china tibet cooling travel ltd number in case anything went wrong they admit there was an operator error (the AA said they would put the kit on for me but never did they just left without doing anything because the tyre couldn't be repaired) they are now saying this operator error is being passed to me i am having to pay £72 call out charge, if this is how they treat their customers i am no longer china tibet cooling travel ltd a customer spoke to trading standards informed Enterprise of my phone call to trading standards then they soon dropped the £72 charge, Enterprise are are ok when all is going well but if anything goes wrong then they jump on you like a ton of bricks, china tibet cooling travel ltd all this for a tyre puncture which in my opinion is just general wear tear, i would hate to think what would happen if i had an accident i would probably have to pay for a new car would be paying them off for the rest of my life. Report 4. Written by Ted on March 17, 2011 from new york, new york, US No call...no nothing. Called them (claims china tibet cooling travel ltd adjuster) and lo and behold no record of managers letter stating he saw rust. Unless Enterprise cars are special and bare steel gets rust after 22 hours they are absolute schmuks. You would think after I fax and email them the letter their manager typed (which I had to make him do) after he filed claim it would have been endo fo story but nope. If you get anything out of this folks make sure you understand the type of compnay they are. They simply do nto care about you. They will smile when you rent but once you drop off you are screwed. One side note...still waiting for credit on gas they charged me. Nyack office admitted they overcharged me $12 but still waiting. Idiots. Report 5. Written by Ted on March 11, 2011 from new york, new york, US Happening right now to me. Dropped off car and lo and behold they tell me there is a crack in the paint on driver door and when I grab the manager and make him come out with me (after he files claim) to look at crack and lift up *** paint there is rust under paint yet I had car one day. You would think the manger woudl ahev simply closed out contract end of story but nope...promised I would get a call next day ..no call no nothing china tibet cooling travel ltd so I took action and I will not allow them to scam me. I made the *** manager type me out a letter stating he also saw rust in fron ot other customers. Fight fire with fire folsk and live and learn. I woudl rather walk if they were only option. Hopefully people from Enterprise in high level positions read about their scams and will try to do something. Report 6. Written by Emilia on November 2, 2009 from newark, new jersey, US I had a similar situation...except they harrased me about payment for months,,,,and reported me to a collections agency....I'm sorry that happened to you...i china tibet cooling travel ltd will never do business china tibet cooling travel ltd with them as well, and I make sure that no one that i care about makes the same mistake.... china tibet cooling travel ltd Report
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