During the booking process, I noticed that they had a best price guarantee on their site, claiming:

Last week, I had to fly to Tampa for a conference. los angeles traffic court As the conference hotel was the Sheraton Tampa Riverwalk Hotel, I decided to book a room for me and my college with them directly. los angeles traffic court Total cost of approx. USD 1200.- for 3 nights (2 rooms).
During the booking process, I noticed that they had a best price guarantee on their site, claiming: If you do find a lower published rate prior to, or within los angeles traffic court 24 hours of, booking your room, simply submit a Best Rate Guarantee Claim to us and we ll honor the lower rate.
Their initial answer was that the site I had book with was specifically for travel agents and Expedia Affiliates who receive special rates, and is therefore los angeles traffic court ineligible under the terms and conditions los angeles traffic court of the Best Rate Guarantee Program .
So long story short, as the site I had booked with was ineligible under their terms, I did not get my refund, but rather have learned, that their best price guarantee programm is just full of crap. If you take the time and check prices for the same rooms, you will easily find a better rate online than with their own booking engine. It might not be eligible for a refund, los angeles traffic court but you won t need one either, as you ll actually have saved that money instead of getting screwed by them.