I m with Carver and Julie. The payent was made with Expedia and if a flight was cancelled before its

Question : I recently booked a flight through Expedia from Orlando to Hyderabad, India. The flights were on Continental Airlines and Jet Airways. After I made the reservation and received a confirmation, I got an e-mail from Expedia that one leg of my flight had been canceled.
Why didn t it? Because asia hotel online reservation Continental had your money, and wresting it from the airline is easier said than done. Even though Continental issued your tickets, part of your itinerary a flight from Mumbai to Hyderabad was through Jet Airways. Technically, asia hotel online reservation that shouldn t make a difference (Continental has all your money) but in my experience, airlines use the multicarrier itinerary as an excuse to delay their refunds.
It could also have something to do with the fact that you no longer have the credit card you used to pay for the ticket. As a matter of policy, online travel agencies only refund purchases back to your credit card. Anything else confuses them.
There s another wrinkle: A Transportation Department rule that tickets must be refunded within seven business days. (I wrote about that last week, but also discovered that the rule only applies to refundable tickets. Alas, few tickets used by leisure travelers are refundable.)
Should Expedia give you the money even if it doesn t have it? In a word, yes. A company of its size should be able to negotiate a faster return of its customers money, and ultimately, I think the problem of ticketing and refunds between carriers is an issue for the online travel agency to work out.
You could have exerted a little pressure on Expedia in several ways none of which involved asia hotel online reservation a phone conversation. A polite e-mail is a good place to start. If that doesn t work, try appealing to someone higher up. Sometimes, copying the Transportation Department is a good way to underscore the seriousness of your complaint to an airline when it is holding on to your money. A note to your state s attorney general can also be useful if you think your online agency is stalling.
asia hotel online reservation Next time, book directly with the airlinem not with an e-travel agency. To me, Expedia, asia hotel online reservation Orbitz, Travelocity and the rest of the internet vultures provide little or no benefit to their customers and when a complication like a cancelled flight or schedule change occurs, they are often an impedimement to resolving the situation.
Chris, I ve seen this excuse used numerous asia hotel online reservation times by the various travel websites, asia hotel online reservation and it s just that an excuse. How Expedia pays for or gets refunded by their suppliers is beside the point. They need to honor the refund asia hotel online reservation using the same expediency as they took the money.
Think of a purchase at Wal-Mart. You buy a TV and it doesn t work, so you take it back to Wal-Mart for a refund. Do you have to wait until Samsung refunds the money back to Wal-Mart before you get your money back? Would you accept that from Wal-Mart? If not, then why accept it from Expedia. How they handle their monetary transactions with their vendors is their problem, and we shouldn t be held hostage because they don t want to do business the right way.
..Nice work .But I think you have to realize by now Chris, none of this would happen without your involvement. They figure people will eventually just SHUT UP and go away. Even if they succeed only 10 percent of the time, that s quite a revenue booster. asia hotel online reservation Lets say they have 100 million dollars in sales a year and 10 percent of all sales run into issues that may require some sort of alteration or a refund. So that s 10 million asia hotel online reservation dollars. If 10 percent of those people don t bother because of red tape, a Cool Million stays in their pocket. No a bad take for playing hard ball. Sad it s come to this. Better off
I believe the client should have contacted Continental, and not Expedia, because the flight did not leave as scheduled. The client would have got a voucher asia hotel online reservation from them by now if he had contacted asia hotel online reservation the airline s customer service department. Expedia did the right thing by issuing a refund, but I would have sent the client to the airline. You were absolutely correct about the funds being with the carrier, but one of the rules of every airfare is that partially used tickets are non-refundable. asia hotel online reservation The other question would have been, was the flight canceled due to bad weather? If that was the case, then the airline would have been responsible for getting the client back on another carrier. asia hotel online reservation Can you clarify what exactly happened there?
a) A thief steals a credit card, charges a refundable ticket, calls to cancel, and has the refund issued as a bank transfer, check, whatever. By the time the original theft and charge is noticed, he can be long gone with the moeny.
b) Someone charges a refundable ticket to a credit card legitimately, cancels, and has the refund asia hotel online reservation sent in another form. Later, he begins a credit dispute with the credit card company, which could side with him if the airline can t prove that the cardholder got the money.
Classic Christopher Elliott story. Big bad travel asia hotel online reservation company screwing over the little guy. Chris swoops in like the superhero he is. Company realizes they d better do the right thing, or they re bad behavior is about to be revealed to the world in a very public way. Company, not wanting to look bad (even though they ARE), quickly executes an about-face and does what they should have done to begin with. Little guy gets his money back. Chris writes asia hotel online reservation a column. All is right with the world.
not having the same credit card does not necessarily mean the customer cancelled the card His CC number asia hotel online reservation could have been compromised and the issuing company cancels and issues a new card whether you like it or not so don t blame the poster asia hotel online reservation for that Expedia has to find a way to make alegitimate refund promptly
I would be curious to understand your reasoning. The customer paid Expedia. The customer should only have to deal with Expedia since Expedia is the one that took the customer s money. Otherwise what value is Expedia providing?
I expect asia hotel online reservation that that company becomes basically my spokesperson for that trip. That is the service for which I am paying. If something goes awry, I call them and they handle it. If I wanted to have to fix any and all problems myself, I would ve made each individual reservation (which, some have pointed out, is sometimes the way to go).
I m with Carver and Julie. The payent was made with Expedia and if a flight was cancelled before its scheduled time, then Expedia should issue an immediate refund. It is none of our business how the airline was paid, how much they were paid, or anything else. That is their business and as such they should offer a redund as soon as requested, to the same card f possible, or another credit asia hotel online reservation card in the same name. (I liked the analogy about WalMart and the television perfect) Sonny, I would NEVER call to get an airline to merely give me a credit for something they cancelled and could not deliver. Refundable ticket or not, if the flight is cancelled, the contract you entered into with them is broken and you deserve your refund.
I had a similar case recently. My daughter booked tickets from Ho Chi Min to Cebu to Manila to Honolulu to Kahului thru Expedia. Due to sickness she had to cancel portion of her tickets via Philippine Airlines. asia hotel online reservation Took 6 months to get the refund from Philippine Airlines! Not a total refund , but most of it.
Hotwire at first said it was not their problem and we should asia hotel online reservation talk to Iceland. After telling Hotwire what Iceland said, and advising them we wanted them to act like our agent, Hot wire claims to have talked to Iceland and arranged a refund.
After the four weeks, when Hotwire claims the refund would be posted we called Hotwire again, For the nature of the discussion, see paragraph above. The only difference this time was that we were to wait 8 weeks for the post of the refund.
I recently booked a flight through CheapOair.com. After I made the reservation and received a confirmation, i cancelled the booking immediatelly. They said the tickets are 65% Off. They said after deduction $100.00 they will refund the rest. But it s been a week nothing happend. I been keep calling but the lady now says it will take upto 8 to 16 weeks, and that what their company asia hotel online reservation policy. Please let me know if you guys know how to report this matter to concerned agencies. I don t ever recommened anybody to book through asia hotel online reservation CheapOair.com. They advertise Get The WOW Experience! Book on CheapOair.Save Upto 65%+Get $15 Off. But you will be regreted ever
Please Please do not get a ticket thru CHEAPOAIR.com they are so rude and rip off with a cancellation fee I have booked air tickets to Heathrow-London for $642 and within seven days I called asia hotel online reservation them to cancel because my family asia hotel online reservation and me got so nervous for the Travel Alert to Europe and they were forcing me to pay upfront $150 in order to cancel if I do not agree to pay them the reservation still on and then I was going to lose all my money also I had been charged another $200 to Virgin Atlantic for cancellation fee the total is $350 for a ticket of $642 I'm so disappointed I still refusing to pay the $150 to them and also they will take between 8-12 weeks to refund the money when they got my money right away ..I agree with Sabu I don't ever recommend anybody to book through CheapOair.com
What s your problem? If you're having trouble with a business - any business - and you've reached asia hotel online reservation a dead end, maybe I can help. Send me an email and I'll investigate. (I can't promise a fix, but I take every request seriously.) If you want to connect with other consumers, why not sign up for my free weekly newsletter , RSS feed or free daily email updates ?
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