Period end of letter end of demands. Don t bother following their procedures and sending demands sec

Q uestion : I need your help with a vacation to St. Kitts that was missing a key component: our airline park lane hotel london tickets. I had paid Expedia $2,521 for the package, which was supposed park lane hotel london to include airfare from Cleveland.
Three months later, I still had no credit. I called again, only to find out that because they had no documentation that we had purchased new tickets, they could not issue a credit. I faxed them a copy of the receipt for the tickets.
Shortly park lane hotel london after that, I received an email from Expedia denying my request for a refund. They did offer a voucher for $100 to be used when booking another Expedia trip. I don t understand why my refund request was denied. I did everything they asked. I even bought Expedia s trip insurance. Can you help? Linda Foy , Cleveland
And the three-month delay, followed by a no on your refund park lane hotel london request? Let s just say it wasn t in line with its vaunted Expedia Promise that guarantees, among other things, that, the travel park lane hotel london you booked park lane hotel london with Expedia will meet the descriptions on our site and in your itinerary. Here s the full text of its warranty.
But how about you? Even though you received a flight confirmation the day before your trip, why didn t you confirm it with the airline directly? Make sure the confirmation is in writing and contains a six-character alphanumeric confirmation number. That s a sign that you have a real reservation.
Once you were at the airport, you shouldn t have allowed Expedia to persuade you to buy new tickets. If Expedia screwed up the reservation then it shouldn t be your job to fix it. Your online travel agent should have secured the new tickets. Instead, you basically gave Expedia park lane hotel london a free, three-month loan, which it then defaulted on.
When Expedia began giving you the runaround, I wouldn t have let them string you along for three months. Why not appeal to someone higher up at the travel agency? I post a few high-level contacts on my site, On Your Side .
In the end, the mystery of your nonexistent flight remained exactly that. Although I contacted Expedia on your behalf, it didn t offer an explanation for what went wrong. Instead, it contacted you and refunded the price of the new tickets you had to buy at the airport.
wow if anyone had a travel nightmare it is this couple. If anyone should park lane hotel london be offered a refund AND compensation it is these people. So far, I always go directly to the airline for tickets but always use third parties for hotel. I don t use Expedia or Hotwire because I have heard too many negative stories. Two thumbs down to Expedia.
Expedia also needs to be paying the finance charges and interest on the balance plus compensation (and not a credit towards a future purchase!). They committed to the tickets and then dropped the ball. How come they get off so light here?
Something sounds awful fishy to me! I have a really hard believing there wasn t more to the story. park lane hotel london But if there wasn t I can t believe that Expedia tried to get away with this! I would have taken them to small claims court regardless if they got the refund.
I entirely disagree with your suggestion that it s the responsibility of the customer to check in with the airlines after booking with a travel agent online or otherwise. They are compensated for that service and it s their responsibility. That doesn t mean that it s not a good idea for a consumer to check it, but it s not their responsibility. This is Expedia s screw-up, so don t try to blame the customer on this one. Frankly, at this point, the consumer should be compensated for more than just the extra ticket their screw-up cost the consumer time, which is the most precious commodity we all have.
I m with Blackadar on this one. Expedia, park lane hotel london as the travel agent, should be the ones verifying the booking with the airline. If they want to collect their commission, they need to do the work that is required to earn it!
The six-character confirmation number means you have a reservation, but not necessarily a confirmed ticket. Unless you have a ticket number (usually 13 or 14 digits) then your ticket is not actually issued and your reservation just as worthless as not having one at all.
I see you giving the advice park lane hotel london you gave this lady often. I am always amazed park lane hotel london when you do give it. When you are in an airport and people are standing around you waiting for service it is pretty hard to be adamant with a gate agent and it is even harder trying to get someone at Expedia to do anything other than tell you no. It does make sense to contact them by email and that may work for some. For me thought Expedia is a complete disaster and they routinely deny any responsibility for anything and blame everything on the airlines.
The problem park lane hotel london is that you were dealing with script readers in the overseas customer service department who don;t know anything. Next0 when ever you actually buy something from a travel consolidator like Expedia, Travelocity or Orbitz, you need to VERIFY that an actual ticket was purchased by them for you for EVERY element of your travel. This means there will be airline ticket numbers in a little field. You need to call the hotel to make certain they have a reservation for you and make sure you get EVERYONE s confirmation numbers- park lane hotel london airlines have 6 digit alphanumeric PNR s and hotels have confirmation numbers. Otherwise, trust at your peril.
On[date] I purchased an air-inclusive package from Expedia. Upon arriving at the airport on [date] Expedia has not purchased tickets as part of the package. park lane hotel london I was forced to purchase day of travel tickets. That cost was $871 more than the cost of the package. My Expedia package itinerary was [insert park lane hotel london itinerary number] and attached is a photocopy of my ticket receipt for the purchased package.
Demand is made for the immediate payment of $871 which is the excess of actual travel cost versus the travel cost Expedia promised me. Failure to receive a check for the aforementioned amount park lane hotel london within 30 days will result in litigation.
Period end of letter end of demands. park lane hotel london Don t bother following their procedures and sending demands second and third copies of documents which they lost to every escalating departments. One letter. One demand. Then, small claims court. You sue them for breach of contract. In a case like this, you will EASILY win.
I do not think Expedia, Orbitz, Travelocity, and other online agencies add any value for the extra charge. I have seen numerous complaints on elliott.org and elsewhere to ever use them for any reason. My daughter booked a round trip flight with Expedia when she was in college and realized that she made a mistake in the departure and destination within one to two minutes. The flight had not been ticketed yet so she successfully disputed the charge with her American Express Credit card when Expedia refused to help. There are instances when you need a live travel agency. My daughter just got married and she is on her honeymoon. She took the Elliott.org advice and used a real travel agent, American Express. I have not heard anything so everything must be going extremely well!
Another negative park lane hotel london story about an online travel agency. I am sure that there will be some comments posted stating I have dealt with this online travel agency for years and never had any problems that is great. I judge a company when you have a problem that shows their true colors.
I m very surprised that some people think it is not the customer s responsibility park lane hotel london to check his/her reservations. It is a shared responsibility: The travel agent or booking site needs to do its job, but that doesn t mean you as the consumer can just sit back and do nothing. You do need to make sure everything is in order, because screw-ups obviously park lane hotel london do happen (and it seems like they happen a lot with Expedia). If you feel that because you have used third-party booking that you don t need to follow up, that is leaving yourself open to problems. Again, it doesn t excuse the agency park lane hotel london for lousy service, but the consumer always has to be proactive; it doesn t matter what you are buying. When I book with Priceline or Hotwire, I call the hotel to make sure they have my reservation.
It is not just six characters confirmation number, park lane hotel london you need also thirteen digits ticket number. Each airline has assigned first three digits, and even if you travel on multiple airlines, there is only one will be issuing a ticket. You may have a confirmation number, park lane hotel london but if tickets are not issued before departure, you may be asked to pay again at the airport. Confirmation park lane hotel london number is just holding your seat on the plane, ticket is evidence you paid for your seat.
My job used American Express Corporate Travel to book my trip from CLE to TUS. They booked me on Continental. It was rainy day in March, but temperature was dropping. park lane hotel london After we got on the plane the rain became ice and Continental cancelled all flights out of CLE. It was rush hours around 6 pm. Tens of thousands of people were directed to a handful of agents for reaccomodation. Southwest and United were still flying but they were cutting some people off to have only half full planes to be able to take off from an icy runway. I hanged at the airport for a while and when I learn there is no chance for me to fly that day; I phoned American Express travel and asked them to rebook me on the first available flight next morning. A representative confirmed me on 7 am US Air. But the confirmation number he said is the same as I had for Continental. It alerted me. After I got to airport hotel, I decided to call Continental and confirm if I had a confirmed flight for next morning. The hold time for an agent was 70 minutes. The agent said you do have a confirmed flight on US air but ask if I could be on hold for a moment park lane hotel london because he needed to check something. After another about an hour moment of hold the agent explained: He spoke with his help desk and after my flight was cancelled due to weather, Continental automatically rebooked me on the first available Continental flight 3 days later. Amex travel confirmed me on US Air flight but