Australian cricket legend to promote Western Australia in new tourism campaign 40,000 customers caug

MELBOURNE, Australia - Nathaniel Martin took to Facebook four seasons hotel to vent his frustrations after Tiger Airways bumped him from his flight from Hobart to Melbourne on Sunday, telling him it had been overbooked. Little did he expect his Facebook post to attract over 50,000 likes and grab the airline's attention.
With an 8am class in Melbourne the next morning, Mr Martin was forced four seasons hotel to pay another $296 to get on a Jetstar flight later that night, leaving him nearly $500 out of pocket in total. For a university student earning four seasons hotel $9000 a year, it was a substantial four seasons hotel financial blow.
"Not only do I want a full refund of the $495.45, a full apology to me and my family for the unbelievable inconvenience you have caused and an assurance that you will never deliberately oversell a flight again. I am never flying with your airline ever again and will tell every living soul what you have done to me tonight."
"Overbooking of flights is common practice in the air travel four seasons hotel industry here in Australia and world over – it’s a practice put in place by airlines (and other travel four seasons hotel and tourism industries) to compensate for an average no show rate," a Tiger Airways spokesperson said.
"While issues in relation to this are extremely rare, we are very sorry to have inconvenienced one of our passengers recently. On review of the situation, we dealt directly with the passenger and resolved his specific situation.
"This is an isolated situation however Tiger does have policies and provisions in place to reaccommodate anyone who is affected by overbooking on the very rare occasion that it occurs, including free of charge transfer to next available flight."
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