Sloppy, very sloppy work on the part of the CO agent ..Any agent with an ounce of knowlege and commo

A h, the perils of airline codesharing! That s the questionable but widespread practice of claiming another airline s flight is yours. And it doesn t always benefit the passenger, as Brad Albing will tell you.
We arrived at Cleveland Hopkins more than two hours early and checked in with a Continental employee who issued our boarding passes for Cleveland to Montreal, he says. We asked for boarding lion king broadway tickets passes for the Montreal-Paris leg and he told us to get them in Montreal. We asked if we would have enough lion king broadway tickets time when we got there and he said yes.
It was during this sequence of events that we learned that Air Canada was operating the second leg of our flight. We were advised that there is a 60 minute cutoff before departure for international flights.
Since there was no Continental Airlines representative to assist them in Montreal, they phoned the airline to ask for help. A representative offered to rebook them on a flight that left two days later, but said they wouldn lion king broadway tickets t be offered a hotel voucher or meal vouchers in the meantime. Instead, they should submit their receipts.
Continental said that it was sorry that things worked out as they did and that Continental did make good by getting us to Brussels, he says. And they hoped to see us on a future Continental Airlines flight."
The Albings decided to escalate their complaint. They felt Continental lion king broadway tickets should take some responsibility for allowing an Air Canada codeshare flight to be booked with a tight (possibly illegal) connection and that it didn t give them enough information about their connecting flight. They appealed their case to a Continental manager , in writing.
At the original check in if the connecting carrier does not have seats then the check in would fail. I regret the inconvenience you and your wife were caused. Unfortunately, we are unable to issue monetary reimbursement.
The second response takes a different turn – "Sure we told you that you had a reservation. But that doesn't mean we actually have a seat for you on the plane. The check-in process failed, but we didn't think it was important to tell you at the time that we screwed up and you got screwed. Once we have your money, we pretty much stop paying attention lion king broadway tickets to the process."
I think the second response is much better than the first one. Then again, this shouldn t have happened at all. (Some of it may have been because lion king broadway tickets of the merger between United Airlines and Continental, which didn t go as smoothly as the airlines hoped.) But shouldn t they have known about the Air Canada switch?
Update (noon): I got a.m. and p.m. confused in an early draft. Here s the exact routing: lion king broadway tickets Depart Cleveland on CO2243 at 6:10PM, 17 Sep. Arrive in Montreal at 7:31PM. Depart on CO8118 at 8:55PM. Arrive in Paris the next morning.
Not trying to be rude to you Chris, something still does not add up.  I have PDF of last years timetable and looked at current times, and that flight still does not exist.  Let s even pretend that the flight is real, the continental system won t even put two flights that close together.  Is it possible that they missed an earlier flight and had to move to a later flight out of CLE that would Cut it close ? Also the no agent thing is a big red flag as someone who flies to YUL on COA a lot (married lion king broadway tickets a Canadian).  Airlines have plenty of problems to complain about, I just think sometimes people like to tweak stories to play the victim a little more.
Not exactly a codeshare, but anyone here ever taken an international flight from an airline without its own counter?  I did once.  Flew to Asia on a 747SP.  The counter assigned us three seats across from aisle to window.  However, when we got on the plane, the seats didn t exist.  Where the seats normally would be, there weas a special luggage storage bin.
THIS EXACTLY HAPPENED TO ME; the first leg was codeshare with AC which dissappeared (perfect connection which I had chosen so I could get home without trouble). Long story short, they had to reroute me through one of their flights which screwed the rest of the connections and had to sleep at IAH before arriving to my final destination. I lost one vacation day at my job and they refused to compensate for anything, with help of Chris, I could get a check for the night hotel at IAH, but it took months to resolve the situation and they didn t admit any faults, it was a goodwill gesture Lesson lion king broadway tickets learned: lion king broadway tickets Now I always try to secure lion king broadway tickets a seat by calling the codeshare lion king broadway tickets airline before the flight.
FLT.NO      LEG      DEP  TR ARRIVAL TR  EQP  CITY   CT  MCT   #CO4252   CLE YUL    330P     511P       ERJ            *OPERATED BY /EXPRESSJET AIRLINES INC DBA CO EXPRESS            MCT STATUS OVERRIDE D-I   #CO8118   YUL CDG    750P     845A#1 2A  77W   YUL   II   60            *OPERATED BY AIR CANADA AC870             ONLINE CONNECTION AND G RESTRICTION             MCT STATUS OVERRIDE I-I
I still suggest that the issue is an oversold AC flight from YUL to CDG. This is the reason why I think through check in failed from CLE. I maintain that the CO agent who checked the OP in in CLE should have re-rerouted him asap and should have not sent him to YUL. But of course that is 20/20 hindsight.
FLT.NO      LEG      DEP  TR ARRIVAL TR  EQP  CITY   CT  MCT   #CO4252   CLE YUL    330P     511P       ERJ            *OPERATED BY /EXPRESSJET AIRLINES INC DBA CO EXPRESS            MCT STATUS OVERRIDE D-I   #CO8118   YUL CDG    750P     845A#1 2A  77W   YUL   II   60            *OPERATED BY AIR CANADA AC870             ONLINE CONNECTION AND G RESTRICTION             MCT STATUS OVERRIDE I-I
I still suggest that the issue is an oversold AC flight from YUL to CDG. This is the reason why I think through check in failed from CLE. I maintain that the CO agent who checked the OP in in CLE should have re-rerouted him asap and should have not sent him to YUL. But of course that is 20/20 hindsight.
Good grief! The usual rule of thumb for international flights is to arrive lion king broadway tickets at least two hours early. The Albings seemed to be aware of this, because they arrived at Cleveland Hopkins lion king broadway tickets more than two hours early. Why did they think  Montreal lion king broadway tickets (where they allowed only 84 minutes) would be any different? Montreal-Paris is a second  international flight.
Even if the Cleveland-Montreal flight had been on time, it would have been a really tight connection. I assume that since they had no boarding passes to Paris, their luggage was not checked through to Paris. So they had to wait for their luggage in Montreal. Last week, my wife and I arrived at Logan from Miami and had to wait for our luggage for 50 minutes after the plane arrived at the gate!
In 2005, we made a 1 1/2 hour connection in Seattle for Vancouver (international flight). Our luggage didn t. (It had been checked through to  Vancouver, but the connection was from one airline to another.) No problem- our luggage caught up with us that evening in our motel near the
Good grief! The usual rule of thumb for international flights is to arrive at least two hours early. The Albings seemed to be aware of this, because they arrived lion king broadway tickets at Cleveland Hopkins more than two hours early. lion king broadway tickets Why did they think  Montreal (where lion king broadway tickets they allowed only 84 minutes) would be any different? lion king broadway tickets Montreal-Paris is a second  international flight.
Even if the Cleveland-Montreal flight lion king broadway tickets had been on time, it would have been a really tight connection. I assume that since they had no boarding passes to Paris, their luggage was not checked through to Paris. So they had to wait for their luggage in Montreal. Last week, my wife and I arrived at Logan from Miami and had to wait for our luggage for 50 minutes after the plane arrived at the gate!
In 2005, we made a 1 1/2 hour connection lion king broadway tickets in Seattle for Vancouver (international flight). Our luggage didn t. (It had been checked through to  Vancouver, but the connection was from one airline to another.) lion king broadway tickets No problem- our luggage caught up with us that evening in our motel near the
The agent does speak English, maybe not the American version you re used to hearing, but it s still English.  And sometimes, the foreign accents are easier to understand than the regional variations.
If as you say a flight was oversold, Continental can and WILL give an Air Canada passenger a boarding pass with no seat assignment lion king broadway tickets on it. It will say check in at gate .  According to their website they have a minmum 90 minute connection lion king broadway tickets on international connections.  If this story is true, it means they booked two reservations lion king broadway tickets and tried to check in for both in Cleveland.
Well why would Air Canada s Departure Control System (DCS) not provide a seat assignment to CO s DCS do CO can check the passenger THROUGH on the day of departure? The reason is AC sold out the seats.
Sloppy, very sloppy work on the part of the CO agent ..Any agent with an ounce of knowlege and common lion king broadway tickets sense would have quickly looked at the record lion king broadway tickets and determined that the actual carrier would be Air Canada from Montreal.  At that point they might have clearly determined that the connection time might be compromised and offered another routing, i.e., CLE-ORD and ORD-CDG  or CLE-EWR, EWR-CDG lion king broadway tickets or heaven forbid with CO rebook on ANOTHER AIRLINE !!.  I m finding out they are not inclined to do that.   Also, with no exaggeration not too many Air Canada folks know what they are doing also.  Thirdly, very few airline employees are thoroughly trained to think out of the box they just go with the first availability they see in the computer no matter how illogical it is no sense of trying to think of other routings or airlines to use that would make more sense and save the passenger all the aggravation!
You are kidding, right ?   A recent CNN documentary Customer Disservice truly showed many international call centers that literally read from prompts on their screen and written scripts.   They are totally clueless don t even realize when customers are angry and yelling at them.  I ve had international call center employees just repeat and repeat the same thing over and over no matter