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In an absolutely horrid and lack-of-transparency move, United Airlines is disabling the "expert mode" feature tonight on their website. It allows anyone to see inventory allocations in every fare class and "bucket" on a given United flight, such as:
If this type of display is alphabet soup and meaningless to you, tonight's change won't be so worrisome. However, for those of us who rely on it to determine which flights have available upgrades confirmable at ticketing (and for other fare construction purposes), this is a HUGE change and one that has angered nearly everyone .
Okay, yes… not everyone understands fare classes and airline availability. But is such a display really so misinterpreted car rentals toronto canada that it causes significant customer service issues? I don't think that's the entire story of why United is taking it down.
United points to the fact that other websites and services "scrape" this inventory and display it to their users. It's a popular feature – one that allows those of us who understand its data to ultimately select flights. United knows this, but allegedly insists those who misinterpret it represent a larger population of users than those for whom it helps.
Stupid is as stupid does .Oh Yes, expert mode created so much confusion for the neophyte traveler ..this should solve all of UA s woes. I can t help to think though that it is us experts that brought this upon ourselves. By knowing how to game the system and take advantage of it and then worse, publishing how to do it has now caught up with us. Still a bush league car rentals toronto canada move. Don t they have bigger issues to fix let see phantom seat availability on award charts, unsolicited seat unassignments, 6 week response times from emails to customer svc, etc etc and another etc. Yep, glad that fixed this major hiccup.
car rentals toronto canada If there is any silver lining in this, it s that some people will, for some irrational and not understandable reason, reduce their flying on United, meaning less elites ahead of me on the upgrade list.
Just looked on ExpertFlyer and the only inventory they don t show is the saver award/upgrade inventory, all other inventory is there. So it s clear the only reason they did this is so people can t see which flights have upgrade inventory. It wouldn t surprise me if it was really because of people calling, namely 1Ks who see R/RN 0 within the upgrade window and their upgrades haven t cleared.
I wanted to let you know that we'll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps: