вторник, 29 октября 2013 г.
Also when my mom picked up her rental this manager, Tim, told her to sign the paperwork in front of
Hertz has a better-than-average reputation for customer service, although recent efforts to collect new fees from its drivers have made a dent in it. Still, the company does far better than many other car rental companies.
Just a quick note to tell you about one of your personell at Denver Intl. at the Hertz Rental area. Her name is Arana. I did not get the last name(security?). I was pleasantly surprised with het attiude towards the customer in front of me and then she continued her smile and helpfulness half day inn il with me. I have had some nice interfaces with your people before but this was the most helpful, aware and friendly one I have dealt with. Please make her supervisor aware of this.I don t know if you need this info or not but the rental agreement was RR379598800. Date was 7/27/10. Sorry about the delay in sending this, I just found out how to contact you.
b) 3 hours later a new car was brought to me at the Aura, Cozumel. Nobody showed me how to use the car-and the controls were very different. Had to stop someone with a similar small Chevy to find out how to turn on a/c. There was no owner manual either.
Folks Read this wiki and follow their recommendations it works. I had a terrible experience with Hertz-BWI, Hertz-Frederick, and customer half day inn il service. Write a well written email with RR number, names, locations, times, etc. You should receive a reply from someone I did. It s important that we as customers make the executives aware of what is happening with their operations.
Your employee Dalwinda Uppal at East Midlands Airport UK last month called the Police claiming Racial Abuse because I could not pronounce her name. Police found no case to answer and explained Dalwinda Uppal was stressed. Fine for me to have my character defamed and the humiliation of a Police interview. Hertz response they owe Dalwinda Uppal adity of care . Multicultural half day inn il Brtitain, the olympic host, has gone mad. pleanty of other car hire companies out there.
This is the second time I have experienced this situation with hertz. I picked up may car and was charged the standard half day inn il $200 deposit plus the cost of the rental. half day inn il 1 day later I was charged an additional $200 on the first occasion and nearly $300.00 on the second occasion. I m a small business owner and use my gold club membership mostly for business, so as you can imagine funds are tight.
I say that to say this on both occasion I was over charged by hertz I was out of town and unable to check into my hotel room because of the double charges. I called hertz customer care to have the situation rectified and I was made to feel as if the entire incident half day inn il was some how my fault an hertz had no responsibility whats so ever. After over a hour of back and forth I was finally offered $50.00 worth of hertz coupons and told to be happy I was even getting that because it s not hertz s policy to do anything about credit card issues . To add insult to injury I never received the coupons half day inn il in the mail . I called hertz customer care again to ask about the $50.00 worth of coupons and was told they had never been sent out and assured they were being mailed that day. Roughly 1.5 weeks later I still haven t received the $50.00 worth of coupons so I called hertz customer care once again and was told the coupons were probably lost in the mail and there was nothing hertz could do about it . I asked to speak to a supervisor and was put on hold for a while and the rep came back and told me hertz would give me 200 gold club points and thats all hertz was willing to do. To sum this up I was double charged by hertz which resulted in me sleeping in my car and hertz offered me 200 gold club points and not so much as an apology for the inconvenience. In spite of that I decided to continue doing business with hertz. Lo and behold the very next time I rent a car with hertz the exact same thing a happens again. I m on a business trip and I get to the hotel and I m told my card is denied. I go online to check my account and once again hertz has charged me the standard $200.00 plus rental cost and an additional $271.00 and I didn t even have the car anymore. half day inn il I call hertz customer care to fix the problem but I m told there is nothing that could done that night. This time I didn t even have the car to sleep in and ended up sleeping on the train with my luggage half day inn il and eventually ending up at the airport a whopping 10 hours before my flight left because I had no where else to go. I called hertz customer service and was eventually offered what comes to 2 free rental days and once again I was treated as if it was all on me and hertz held no blame in the situation. half day inn il Before half day inn il this I never thought about going with another rental car company for my business needs but after the level of disrespect half day inn il and sheer apathy half day inn il hertz has shown me in these 2 situations, 2 situations where the only thing I did wrong was renting from hertz I m seriously half day inn il considering taking my business elsewhere. This is my last attempt at giving hertz a chance to make this right with a once extremely loyal customer. I hope this email reaches some one who can make some changes to the way hertz treats its so called preferred customers .
This manager half day inn il Tim told my mom, THREE different times, that she did NOT have to fill her tank up before returning her car because the gas was covered by insurance. This was of course, a lie, and after returning the rental she was charged half day inn il $80 to fill up the gas tank which was only a quarter tank low..
Also when my mom picked up her rental this manager, Tim, told her to sign the paperwork in front of her or she would not get the rental. At NO time was ANY of the paperwork explained to her so she apparently signed a collision insurance form and her bank account half day inn il was charge about $140.
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