Beginning today, Monday July 11 th , Travel Professionals can visit www.StarwoodPro.com to view a

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Details regarding the Starwood Hotels $250 Resort Credits Promotion for travel agents.  Note this applies to bookings made through Pleasant Holidays HWDR.  Bold hotels are some of our key hotel partners in Hawaii, Caribbean, Mexico, Tahiti, Costa Rica USA.
Welcome to a world of possibilities with Starwood s dynamic global resort collection. Take just ten minutes of your time to watch a learning burst about our resorts worldwide accommodation special rates sorrento and complete a short quiz to earn $250 in resort credit accommodation special rates sorrento award certificates to present to your clients as a special gift from you, their respected travel professional.
Sheraton, Four Points, W, Aloft, The Luxury accommodation special rates sorrento Collection, Le Méridien, Element, Westin, St. Regis and their respective logos are the trademarks of Starwood Hotels Resorts Worldwide, Inc., or its affiliates.
What is the "Reveal a World of Possibilities" Resort campaign? a. A campaign designed exclusively for our valued travel professional partners to educate on the more than 200 resorts a part of Starwood Hotels Resorts worldwide. Retail Travel professionals who complete the resort accommodation special rates sorrento lesson will be able to earn ten $25 resort credit certificates to be used at participating resorts accommodation special rates sorrento worldwide to award to their customers or use for their own personal travel.
Where do I go to participate in the "Reveal a World of Possibilities" Resort promotion? a. Travel professionals need to visit   www.starwoodpro.com   and click on the promotional banner accommodation special rates sorrento or the ProLearning link. Travel professionals will need to log into ProLearning and then launch the resort lesson listed at the top of the curriculum page.
I work for an online travel agency or a tour operator/wholesaler and do not have an IATA number to set up a ProLearning login, what do I do? a. You can participate in the learning lesson, but the rewards portion of this offer is not valid for our online travel accommodation special rates sorrento agency customers or call center agents working for Tour Operators/Wholesalers. Please contact your Starwood Sales Account Director for an IATA number to use.
Do I need to have graduated from Module One, Loyalty and Brands, on ProLearning in order to take this Resort lesson? a. No, while we want all our travel professionals to have graduated from Module One and gain access to exclusive benefits, you do not need to have graduated to participate in the resort promotion.
I am unable to launch the resort lesson, what do I do? a. You will need the Flash player which you can download from   www.Adobe.com . If you continue to have problems contact   Support@intercomtraining.com . Please include all the information you can about the problem including screen captures or text of any error messages. accommodation special rates sorrento You will be contacted during business hours 9 – 6 US Central Time, Monday through Friday. You must contact Support before 5pm CST on August 8, 2011 to get help.
I see the page showing the flags where I can download translations. When I click on "Start to Learn", nothing accommodation special rates sorrento happens, what do I do? a. You will need the Abode Flash Player which you can download from   www.Adobe.com . Please look for the Download section on the lower right side of the page and follow the prompts. If you cannot download the Flash Player, contact your computer support technician.
The video seems to be taking a long time to start or is playing in bursts, what do I do? a. The video file is a large file and requires a DSL or better connection to the internet. Playing the file is also affected by your computer processor speed and memory.
How many times can I watch the resort lesson? a. The first time you watch the lesson, you will view and answer 5 questions at the end of the lesson. Then, you will be prompted to verify your address in order for the ten resort certificates to be sent. Travel professionals will be able to watch the lesson as many times as you would like, however, the resort certificate section will only appear the first time you watch it.
How many resort accommodation special rates sorrento certificates will I receive? a. Travel professionals will receive ten $25 resort certificates upon completion of viewing the lesson and answering all 5 questions correctly. For travel professionals residing in European countries you will receive €25 resort certificates.
When will I receive my ten $25 resort certificates? a. All certificates will be shipped the week of August 22, 2011. All ten certificates ship in one package. A physical mailing address is required, P.O. Boxes will not be accepted.
It has been 3 weeks and I still have not received my certificates, who can I contact? a. Please contact   travelprofessionalquestions@starwoodhotels.com   after September 1, 2011 if you have not received your certificates.
Who pays for the shipping of my certificates? a. Starwood accommodation special rates sorrento pays for the shipping accommodation special rates sorrento of your certificates. It is the travel professional's responsibility to distribute to their customers and cover any costs required in that distribution.
What is the process I should follow to use the resort credit certificates? a. The certificates will be printed with your agency name and there will be a place for you to write the guest's name. Step-by-step instructions are listed on the physical certificate as shown below:
Are bookings made via tour operators eligible? a.YES, reservations made at a participating Starwood resort via the GDS, Starwood branded accommodation special rates sorrento web sites, Starwoodpro.com, the Starwood call centers or your preferred tour operator/wholesaler are eligible.
Are there any restrictions? a.All valid terms and conditions for use of the award certificates will be printed on the certificate. Resort bookings must be a minimum of 3 nights to qualify to receive an award certificate and are valid for reservations booked by March 30, 2012 for travel September 1, 2011 through March 31, 2012.
How do I know what resorts will accept my resort credit certificate? a. Resorts that will accept the resort credit award certificate will be printed accommodation special rates sorrento on the physical certificate for your convenience. A full list of participating resorts will also be listed on the campaign web site. Resort credit certificates must be presented to the outlet or in Asia Pacific to the front desk at check in. Certificates are numbered and resorts will not accept accommodation special rates sorrento copies.
What can the resort credit be applied to? a.The resort credit may be applied to any on property outlet including food, beverage, spa and golf. The resort credit may not be applied to the room rate. Any additional restrictions will be printed on the physical award certificate.
If my client does not use the full $25 value, can they get a cash refund or apply to a future booking? a. No, the $25 award certificate cannot be redeemed for cash and must be used during the duration of the guest's stay, a credit to a future booking cannot be granted.
I lost one of my award certificates, can I get a new one? a. Unfortunately, certificates are not replaced if lost or stolen. Starwood is only issuing ten certificates per participating accommodation special rates sorrento agent. Replacements will not be provided.
Does the resort credit award certificate have an expiration date? a. Yes, the resort credit accommodation special rates sorrento award certificates have an expiration date and must be used for travel between September 1st 2011 through March 31, 2012.
My booking accommodation special rates sorrento canceled, how do I cancel the certificate and use on another booking? a. Unfortunately, once the certificate has been filled out for your customer, it cannot be exchanged and is non transferable. If that customer rebooks a Starwood vacation at a participating resort, they could use the certificate at that time, as long as it is prior to the expiration date of March 31, 2012.
Beginning today, Monday July 11 th , Travel Professionals can visit   www.StarwoodPro.com to view a visually stunning, six-minute video (learning burst) that focuses on the company's resort portfolio. accommodation special rates sorrento After completing the learning burst, our valued Travel accommodation special rates sorrento Professional partners will earn $250 in resort credits to surprise accommodation special rates sorrento and delight their best customers.
Starwood's robust resorts portfolio spans the globe and includes many award-winning hotels in sought-after destinations, where guests can enjoy a range of exceptional accommodation special rates sorrento experiences including accommodation special rates sorrento golf, spa, romance, family vacations or island escapes.
"Reveal a World of Possibilities"   is live on   starwoodpro.com   from today, July 11 th through August 8 th , 2011. Participants will discover Starwood's global collection of resorts through a series of breathtaking visuals and learn about the unique experiences offered in desirable destinations around the world. They will then earn ten $25 resort credit award certificates to present accommodation special rates sorrento to ten different clients as a special gift from them when booking a resort accommodation special rates sorrento vacation at a Starwood participating property, making them even more the hero with their customers. accommodation special rates sorrento The certificates will be valid for bookings made via the GDS, call center, web or preferred tour operators and wholesalers at participating accommodation special rates sorrento properties. Valid for travel from September 1, 2011 through March 31, 2012, the award certificates will be fully customized and include your agency name and a space to personalize and write your customers name who your Travel Professionals are presenting the certificate too. The certificates can be combined with current Starwood offers, including the newly launched SPG Kids Pass, however only one certificate can be presented per booking of a minimum 3 night stay.
Starwood's resorts portfolio includes more than 200 properties in 52 countries under the St. Regis, The Luxury Collection, W Hotels, Sheraton, Le Méridien, Westin, and Four Points by Sheraton brands.    Starwood has more resorts than any of its competitors.