I asked Johnny if he thought what he was instructed by you to do for me was right. Johnny stated he

One of our young, cincinnati ohio hotels ambitious readers recently wrote and expressed his interest in obtaining a job such as my job at Royal Caribbean (he is a frequent cruiser with us, something I certainly wasn't when I was in college) or in top management at another large company.  He wanted to know what suggestions I might have for him.  Interestingly, he specifically noted he is involved in nonprofit work, which is near and dear to our hearts.
cincinnati ohio hotels There certainly is more than one way to the top, judging cincinnati ohio hotels by the backgrounds of our highest ranking officers.  Richard Fain, our Chairman, was a financial professional by background.  My training was in law.  Michael Bayley, President CEO of our sister brand Celebrity Cruises cincinnati ohio hotels , worked his way up from Assistant Purser on Nordic Prince beginning in the early 1980's.  I should note that all three of the senior officers on my Royal Caribbean International team – Lisa Bauer, cincinnati ohio hotels Vicki Freed and Lisa Lutoff-Perlo – have strong backgrounds in Sales.
Business articles on management cite cyclical trends influencing whether finance, legal, marketing or human resource backgrounds are in the ascendancy cincinnati ohio hotels to the top jobs.  This may be relevant to large scale data across cincinnati ohio hotels industries but it is unlikely to determine the career success of any given individual.
My observations over nearly 25 years at Royal Caribbean tell me that success emanates primarily from straightforward elements of daily life.  Someone who has presence that gets people's attention, judgment cincinnati ohio hotels that appears sound, a work ethic that stands out and an ability to digest considerable information and figure out the key point(s) is going to be noticed by senior management.  The ability to write well is important too.
Someone cincinnati ohio hotels who forms work relationships because they want to, not during a crisis when they have to, is going to receive more assistance from colleagues than will others. Everybody is stressed doing business in the 21 st century.  Everyone has more on their plate than they can manage in the normal work hours. cincinnati ohio hotels So by necessity each colleague is rationing the assistance they can provide.  So who are they going to assist?  Some of the rations will be granted to the people they want to assist, i.e., the ones with whom they have positive relationships.  None of this is rocket science.
It is not possible to say someone who tries hard to do these things will become a senior cincinnati ohio hotels officer of Royal Caribbean or any other large company.  Plus there are many more variables than I could mention here.  But doing these things well will increase the odds of success. So will seizing opportunities when they arise.  These opportunities come with risks attached but often risks worth taking.
Many people have come to me over the years with the proverbial alarm clock going off in their heads that tells them now is the time for them to be promoted and wondering why it isn't obvious to everyone at the company that the time has come.  My advice to them on career advancement has been consistent over the last two decades:  You need to be excellent, you need to patient and you need to be lucky.  And the first two will often produce the third.
I just wanted to comment on your letter to the young man looking for advice. I am now retired from a service related job, having cincinnati ohio hotels worked for the same company for over 30 years and find your words to be right on target. I can relate to everything you told him. I loved my job and working with people. I am also a huge fan of both Royal Caribbean and Celebrity Cruise lines, which is why I read this letter. I was interested in your perspective from both the management position and as a frequent guest. I will be traveling to Alaska in August cincinnati ohio hotels on one of your cruisetours and look forward to it immensely.
Just a few lines to let you know why The Jewel was picked #1 in 2011 is totally understandable. The Make your guests want to return to this ship is evident cincinnati ohio hotels from Capt. to the engine room. We just came back from a 4 day cruise and it was perfect as can be, our third on this ship. Booked on Brilliance in Nov., will be third time on that one too.
Was on the Jewel in December, 2012. I can t say enough about the staff on that cruise. This was my first time on Royal Caribbean and you have made me a believer. Having always booked your competitor, I will now encourage all my cruise customers to book Royal Caribbean. I am already returning to the Jewel in May. Well done!
MY HUSBAND AND I JUST CRUISED ON THE BRILLANCE OF THE SEAS AND IT WAS THE WORST CRUISE WE HAVE BEEN ON! OUR BED WAS SO BADLY WORN IN THAT IT WAS UNCOMFORTABLE SLEEPING,THIS HAD HAPPENED TO US ON OUR LAST ROYAL CRUISE 2 YEARS AGO TOO! THE FOOD AT OUR 8:30PM cincinnati ohio hotels DINNER TOOK FOREVER TO GET SERVED, WHEN IT DID GET SERVED IT WAS TERRIBLE. ALSO BY THE 3RD DAY MY ANKLES cincinnati ohio hotels AND FEET SWELLED UP, THIS NEVER EVER HAS HAPPENED TO ME! AFTER ONEDAY OF BEING OFF THE SHIP THE SWELLING OF MY ANKLES AND FEET WENT AWAY! I RELIZED THE SODIUM CONTENT IN THE BUFFET SOUPS AND FOOD MUST HAVE CAUSED THIS! WE ARE VERY UPSET WITH THE LACK OF MUSICAL SHOWS ON THAT CRUISE TOO. OVERALL cincinnati ohio hotels I DID NOT ENJOY THIS CRUISE AT ALL. THE PEOPLE WORKING ON THAT SHIP WERE VERY GOOD!
Our last cruise April 2, 2012 on the Monarch of the seas, my ankle began to swell after the second nights dinner, Captains night. After that I couldn t where my pretty shoe for the rest of the cruise.miserable! I never thought it could have been the food but that makes sense. My feet legs and ankles were so swollen, i was assisted with a wheel chair on leaving the ship and at the airports going home. Thanks for enlightening me on this.
We also noticed our ankles swelling up a couple days after boarding the ship. The same symptoms have been noticed on all the RCL ships we have been on. After we get back home, it takes a few days before they start going back to normal. I believe that there is so much salt added to the food in an attempt to make it taste good that it causes more problems cincinnati ohio hotels than it is worth. I asked our doctor about it and he agreed that food on the cruise lines have way too much salt added. We are not on a low-salt diet at home. We just don t add excess salt to enhance the taste.
On January 11, 2012, my family, along with close friends of ours, the Mark family, booked a trip on the Adventurer of the Seas leaving cincinnati ohio hotels from San Juan on Sunday, February 10, 2013, reservation numbers 470736 and 476148.
A vacation of a lifetime thirteen months in the making, and then we learned about the beginnings of Winter Storm Nemo. We were in constant dialogue with our airline carrier, JetBlue. As soon as we learned of the weather alert issued by Jet Blue on Wed, Feb 6, we changed our flights to ~1pm on Sat, Feb 9 out of JFK. With the storm information we had, this was our best option. Weather forecasts changed again, and we changed our flight to ~4pm Sat, Feb 9 out of JFK we felt the storm would be over, JFK would be open, and worst case there were 4 other flights out of JFK on Sun that could get us to San Juan in time for our cruise departure.
What we didn't foresee was Winter Storm Nemo would be an unprecendented blizzard bringing a massive amount of snow, gale-force winds and coastal flooding to CT. President Obama declared a state of emergency for my home state of Connecticut. CT Governor Malloy issued a state-wide travel cincinnati ohio hotels ban and closed highways. This ban was not lifted until 4pm on Sat, Feb 9.
During the course of the day Sat, Feb 9, I spoke to several representatives cincinnati ohio hotels at Marriott, JetBlue and Royal Caribbean. I was well within my 72 hour cancellation requirement with Marriott for my accommodations in San Juan for Sat evening, facing a ~$438 penalty for the rooms for the two families. A Marriott representative listened to my circumstances and instantly cancelled my reservation and waived all penalties.
I then called JetBlue. I explained how I was unable to board their on-time departure out of JFK due to the state of emergency. JetBlue could not arrange any other flight that would get me to San Juan in time for the cruise. Due to the circumstances, JetBlue could offer me a refund in the form of JetBlue credit. I thanked the agent, cincinnati ohio hotels and she asked me to be placed on a hold. Upon returning, the agent stated she felt so bad for my situation, she would refund cincinnati ohio hotels my entire air purchase, without penalty, in my original form of payment.
And then I called Royal Caribbean, cincinnati ohio hotels twice. I spoke with two individuals, Johnny Nicholson and Setlla Darling. I explained my situation to them, as I did to JetBlue and Marriott. I said I wasn't seeking a refund, but simply cincinnati ohio hotels a re-booking on the same cruise, whenever cincinnati ohio hotels possible in the near future. Johnny was happy to accommodate as long as I incurred the ~$3,000 penalty for my family. He further explained that the entire company received the following direction from you:
I asked Johnny if he thought what he was instructed by you to do for me was right. Johnny cincinnati ohio hotels stated he felt it was not but there was nothing he could do about it. I had a very similar conversation with Stella Darling.
"We place a very high priority as individuals and as a company in conducting our business in compliance with the law and in accordance with the highest standards of business ethics. We will conduct our global operations with honesty, fairness, integrity and trustworthiness.
I am focused on fairness and integrity in your company's Code of Business Conduct and Ethics, and given our circumstance, I felt your employees on your Resolution team, although courteous, compassionate and kind, were not empowered to act with fairness.
Therefore, I am writing to you, to ask you to act with fairness and integrity. Do you think our families were treated cincinnati ohio hotels fairly? I understand cincinnati ohio hotels profitability, cincinnati ohio hotels policies, and procedures. But I also understand there's an exception to everything. JetBlue and Marriott exhibited that. Unfortunately, it is my opinion Royal Caribbean did not. I believe a credit for a future cruise for our families, given the circumstances, is fair and a gesture of someone who acts