Smiles matter . Customers were significantly more satisfied with rental companies whose staffers gre

No one likes renting a car. Yes, it's nice to have a set of wheels when you're on vacation, but the process of standing in line, uncovering unexpected charges, and debating how heavy to ladle on the extra insurance can put a damper on anyone's day.
For 18 years, budget rent a car australia J.D. Power has been polling the public on its attitudes toward budget rent a car australia rental car companies. budget rent a car australia The good news is that Power's latest survey of 12,382 budget rent a car australia  auto renters puts  satisfaction rates at a new high. The bad news? There's still plenty of room for improvement.
budget rent a car australia Choosing a rental company based on price is a bad idea . Renters whose primary criteria was price tended to have the lowest satisfaction scores: 756 out of a possible 1,000. Not surprisingly, those who picked a company based on strong customer service were most pleased with their selection: 828 out of 1,000.
Smiles matter . Customers were significantly more satisfied with rental companies whose staffers greeted them with a smile, giving them a score of 693. In places with at least four smiling employees, the average was a whopping 835. Non-smiling budget rent a car australia outfits earned a much, much lower 635.
On the whole, customers scored rental companies at an average of 775. That's six points higher than last year, and according to Power, it's the highest average score recorded since the firm updated budget rent a car australia its survey methodology back in 2006.
Bottom budget rent a car australia line : it's clearly not the rental cars themselves that make consumers happy, it's strong budget rent a car australia customer service. Perhaps budget rent a car australia some of Power's lowest-ranking companies should follow Chevrolet's example and send their teams to Disneyland .