But why would/should Alamo do anything? The customer erroneously believed that by paying for his ren

Question : I recently rented a car from Hotwire for a one-week visit to Kauai, Hawaii. I had to move my flight up by a day, but that created a problem, since Hotwire doesn’t allow changes on its rentals.
departure and arrival schedules delta airlines When I arrived at Alamo, I mentioned my situation departure and arrival schedules delta airlines to an attendant. She said that she could resolve my dilemma; I would just pay a little more and keep the car that I was to pick up the following day. I was elated! Now I did not have to return the vehicle early.
While I was parked at a shopping mall, someone dented the car. My car insurance covered the damage, leaving me to pay $200 out of pocket. I think my credit card company should cover the cost, but neither it nor Alamo will do anything to resolve this. Can you help me? — Harold departure and arrival schedules delta airlines Nagase , San Francisco
Answer : Hotwire’s rentals — referred to as “opaque” purchases departure and arrival schedules delta airlines in the travel industry — can offer a significant discount, but there’s a tradeoff. Your purchase is nonrefundable, and it can’t be changed. You should not visit an opaque site when you want flexibility.
It was nice of the Alamo agent to try to fix the rental situation, but in order for your credit card company to cover the car, the entire departure and arrival schedules delta airlines rental needs to be billed to that card. Only part of your rental was paid for with it, which left you with no coverage.
By the way, I’m pleased that the claim process worked as intended. You appear to have acknowledged the damage to your car, filled out all necessary forms, and were willing to pay for the dents. As someone who deals with hundreds of questionable damage claims, I think that’s encouraging. I’ve seen so many of these claims go wrong, I’ve lost count.
In hindsight, the best way to have avoided this situation would have been for you to use the Hotwire rental as intended. Had you done that, and the car had been damaged, then your credit card company would have covered the repairs. Apart from that, you could have purchased Alamo’s optional insurance policy, departure and arrival schedules delta airlines but those can be pricey.
I asked Alamo to check its records on your rental. It showed that part of your rental was paid for with one credit card, and the other part was covered by a Hotwire voucher, which was purchased with a different card. Therefore, your credit card insurance claim was unsuccessful. You disagree with that assessment and maintain that the payment method departure and arrival schedules delta airlines used for your car was an error by Alamo.
“Our local branch office in Hawaii has offered to waive the remaining $200 that Mr. Nagase owes as a matter of customer service and hopes he will return next time he’s in Hawaii,” an Alamo representative said.
I m a little fuzzy on how the incorrect payment method could possibly have been Alamo s fault. How on earth could Alamo have gotten the incorrect credit-card information unless that was the card she pushed across the counter? They have no idea which credit card she used to buy the Hotwire voucher; how could they? They probably receive a check from HotWire.
My first thought was WOW, someone departure and arrival schedules delta airlines taking departure and arrival schedules delta airlines responsibility for something , until I reached the end of the LW s story saying that Alamo made a mistake with the method of payment. How could that have happened when Mr. Nagase is the one who gave the form of payment to them at pickup? Still, I admire the LW for taking responsibility for the damage that occurred and think Alamo was generous in waiving the additional money due.
Yes. And the OP admits that he used a different credit card: I happened to use a different credit card than the one I used to pay for my Hotwire rental. So how then can OP disagree with the assessment that two different cards were used?
That said, if one of the credit departure and arrival schedules delta airlines cards used does include insurance coverage, it seems a little bit ticky-tack not to cover the damage (did the damage occur during the Hotwire period or the extra day period, and which period was paid for by which card?) but I can also see that the CC company would want to avoid people charging something like $1 of a rental to the card with coverage, just to receive the coverage, and the remainder to another card.
His credit card company requires that he pay for the entire rental with his credit card. He didn t. He paid for a portion of it with his hotwire voucher and then extended the rental on his credit card. Since it was one rental, not two, everyone but the LW is correct.
Rules is rules. All credit cards I am aware of say the entire rental has to be on the same card and it must be the card used to book the rental or the insurance coverage does not apply (so you can t book the rental with one card and then change it at turn in to the one with the best insurance coverage if you have damaged the vehicle). So why wasn t the same card used to extend the rental? departure and arrival schedules delta airlines Alamo used what the renter provided at the time of rental. I guess a better option if a different card was to be used would have been to rent a car for just the one day, return it and pick up the other rental. Not optimal, but would have satisfied departure and arrival schedules delta airlines the rules the credit cards have because each portion of the rental period would have been a separate rent fully paid by only one card. Just be glad your personal auto insurance covered most of the claim.
Read your credit card agreements and coverage. To the best of my knowledge, ALL of the charges have to be on the same card. That goes for when you are flying and purchase an upgrade too. This is 100% the customer s fault.
I don t see anything in the OP s story that indicates in which period the damage occurred. If he had a week rental paid with credit card A, followed by a one-day rental paid by credit card B, aren t those two separate contracts? Wouldn t whatever contract/card was in play on the day of the damage be responsible?
It sounds like his personal auto coverage took care of the repair but he has a $200 deductible. The trouble here is that, even if both cards used had that deductible waiver feature, or whatever it s called, Neither card would cover it since the rental was not fully paid for with either card.
When a customer comes in with a prepaid Hotwire rental, the voucher information is passed departure and arrival schedules delta airlines along in Odyssey, so the rental company can bill Hotwire for the rental. No CC info from Hotwire is passed along to the rental company and as such the rental company has no way of knowing which CC was used on Hotwire. And since the rental company has no CC info they ask for a CC at the counter in case of rental extensions, gas, unpaid tolls, damage, etc. Therefore, it is 100% the responsibility of the customer to know:
But why would/should Alamo do anything? The customer erroneously believed that by paying for his rental with a CC he was magically covered for everything. He was wrong. Why should Alamo pay $200 for the customer s mistake?
A real problem is where the customer has been not treated the way they should departure and arrival schedules delta airlines be the vendor has not adhered to the rules, or did not follow good business departure and arrival schedules delta airlines practices. Now we seem to have mostly people who are trying to get something they are not entitled to.
No, the system is set up so any extensions are billed departure and arrival schedules delta airlines by the rental company to the CC the rental departure and arrival schedules delta airlines company swipes at the counter. departure and arrival schedules delta airlines It s all under one RA #. This is to maximize convenience to all parties, since your scenario would require a new contract be written, and would require the customer to return to the rental office to sign a new contract.
The OP should have used an AMEX card with thier rental insurance program. You re 100% covered for up to $100,000 and 42 continuous days for a flat $24.95. Once you sign up, it s automatically billed whenever you rent a car. If you only have liability on your personal vehicle, departure and arrival schedules delta airlines this takes it s place. I ve used it many times in the past.
Thanks for the explanation. I was thinking of using Hotwire for a rental departure and arrival schedules delta airlines car reservation for this fall and paying for that with my Amex, but it looks like that would void my Amex rental car insurance policy, so I wouldn t end up saving any money in the end. I really learn a lot from the folks on here, so thank you.
@disqus_kkCWuCb5ez:disqus posted that the system used by Hotwire departure and arrival schedules delta airlines might cancel out that protection from Amex, and my policy sorta kinda reads that way. Sorta kinda in insurance talk means no coverage when push comes to shove. So am thinking I will skip Hotwire for my next car rental, negotiate directly with the car rental agency and use my Amex car to get my insurance properly activated.
I ve done the former. I simply had my contract in front of me and called in. Three times. And got the same operator all three times. However, it wasn t quite what the subject of this article departure and arrival schedules delta airlines did, which was try to get an additional day before the prepaid rental period.
I did change the car during departure and arrival schedules delta airlines the middle of the rental. It was a big car and I didn t like the way it handled/braked. I m not sure if it was considered a separate contract, but I did get new paperwork (might be needed to show to law enforcement).
departure and arrival schedules delta airlines The OP clearly departure and arrival schedules delta airlines stated that he happened to use a different credit card than the one I used to pay for my Hotwire rental . He can t later then claim that the payment method departure and arrival schedules delta airlines used for your car was an error by Alamo . And if you knew that the CC you used for the Hotwire rental provided CDW, why give the Alamo rep a different CC at the counter? He could have avoided the entire issue by simply using the original CC. He s lucky Alamo caved in under pressure and waived the $200 he owed.
AMEX T C state you must use AMEX for the ENTIRE departure and arrival schedules delta airlines rental so he would be in the same situation. Part of the problem with CC CDW is when misinformed people say things like, You re 100% covered without mentioning the caveats. Like what happened to the OP.
Well, you helped me out a couple Fridays departure and arrival schedules delta airlines back so I m always happy to return the favor :) And I think using AMEX on a hotwire rental does NOT inherently mean that AMEX CDW is invalid. The problem the OP is having is that he either didn t use his AMEX card on Hotwire or didn t give it to the rental agent. Thus, when he extended the rental, part of the rental was not on the AMEX card