Prattle Yelp (apparently in their quest to keep things honest) also filters out reviews that they do

Several days ago my granddaughter had to make a fast trip to Arizona to see her ailing father. She is leaving for Australia in a few days to be with her children and wanted to see Jimmy before travel hanging bag she left. Unfortunately she does not have a credit travel hanging bag card and “DOLLAR RENT A CAR” would not accept her debit card as payment for the one-way rental.  She called her mother and asked if she would sign the rental agreement but her mother – my daughter Michele – was suffering the ill effects of a nasty case of Shingles and could not get out of bed.
Kyla and I went together to the DOLLAR RENT A CAR on Pacific Coast Highway where the first indication there might be a problem developed when they had two reservations for her. After clarifying the correct reservation, the following conversation was held between Kyla, the reservationist and me:
Two days later I looked at my statement travel hanging bag and found that there was a $250 charge to my account. I immediately called Kyla, because she told me she returned the car before 6:00pm. In fact, I have a copy of the receipt verifying that fact.  I called DOLLAR travel hanging bag and this conversation ensued:
Judi:  My granddaughter and I were told that if she returned the car before 10:00pm there would not be a $250 charge.  According to the receipt I have in my hand she returned the car at 5:44pm. Why is there a $250 charge?
Clerk:  Because she was supposed to return it to the DOLLAR RENT A CAR in Phoenix and she returned it to the Scottsdale DOLLAR RENT A CAR. Phoenix needed cars in their fleet; Scottsdale did not. Therefore there is a drop-off travel hanging bag fee.
Judi:  My granddaughter called DOLLAR RENT A CAR and asked them if she could drop the car off anywhere and was told “yes”. She was not told that if she dropped it off at Scottsdale – only 15 miles from the Phoenix drop off – there would be a fee.
Today I had Kyla fax me a copy of the original agreement.  It does say that the car would be dropped off Sky Harbor , Phoenix  DOLLAR location.  But in reading the contract, no where can I find where it says that if it is not dropped off there I would be charged the $250 fee.
I called DOLLAR again this morning, and, basically I was told the same thing.  DOLLAR will NOT enter into any negotiation about refunding this fee; that I can dispute it all I want and it will not change the outcome. I owe the $250. Period. Their policy – must be an unwritten one since I can’t find it in my contract – is that if the car is not dropped off where it is supposed to be dropped off there is a fee. In spite of an employee of DOLLAR telling Kyla it was all right for her to drop off the car at any location, I am out the $250.
I have been involved in disputes before.  I have gone to small claims before. travel hanging bag  I have encountered hard-nosed employees that stick to the party line but have to back down when their supervisors tell them a compromise is necessary.  I may lose this fight, but I will do my damnest to make sure that all of you reading travel hanging bag this know about the problem I encountered and think twice about renting from DOLLAR. This whole thing is so ironic travel hanging bag because I have encouraged all of my students, all of my friends, to rent from DOLLAR because they have been so easy to work with and their prices were the best in San Diego. I might just have to file in Small Claims Court to have their “policy” made more public. And I certainly will let my Credit Card Holder know that I am disputing travel hanging bag the bill.  Stay tuned for the next chapter. (By the way Jimmy will be ok.)
I m thinking about going after AT T, but they re almost impossible to understand before they snap their lash, so complaining about them only makes me sound stupid. But you did a nice job on DOLLAR cars, which is good enough for me, cuz they re probably owned by AT T.
Thanks for the tip, Judi. I don t rent vehicles very often, but in the odd event that I do, I will definitely either avoid Dollar, or make sure that I get everything the clerk says in writing, including what the reply is when I ask where does the vehicle have to be returned. That way if their cute little policy bites me, I can also expose the fraud. Further, I really think just for grins and giggles and getting even more exposure to this kind of bait and switch fraud that you should file in Small Claims Court.
Thanks for the encouragement re: small claims court. I have sent a copy of my article to the corporate headquarters of Dollar and if I do not hear from them in 10 days, small claims is where I will go next. The fat lady s vocal chords are getting a lot of practice!
Fight the good fight and keep us updated. Small Claims isn t glamorous and it certainly doesn t generate any headlines, travel hanging bag but it does, however, travel hanging bag serve as the great equalizer travel hanging bag between consumer David and corporate Goliath.
travel hanging bag But since you ve already contacted Dollar corporate HQ, you really ought to give them the ten days before contacting Turko. That way you can present both sides to Turko and it will have that much more impact. Just my $0.02.
People! Say all you want about Yelp.com. but most people nowadays travel hanging bag KNOW that you MUST check a biz on Yelp first BEFORE you do any transactions with them. If nothing else, people are pretty damn honest on there.
Judi, I just checked your Dollar Rent A Car on Yelp over 60 reviews and only ONE AND A HALF STARS out of FIVE! That is almost unheard of on Yelp! They look like total losers and I would still just copy and paste this article onto a review there if I were you and GO GET EM!
Thanks Mercy. I tend to forget about Yelp primarily because of some bad publicity recently. But thank you for checking it out for me. I have never had any trouble with Dollar in fact it was always my favorite rent-a-car. But, of course, no more. I will now wait and see if I get an answer from the Corporate Office. (As my eldest said they don t know who they are dealing with! My granddaughter in question is the same young lady that was ousted from Southwest Air because her dress was too short!) Companies that want to screw this family better think twice about the genes we carry!)
Please note that Yelp is worthless as anyone can visit the site and delete/add comments as they like. I know of several businesses and nursing homes that have tasked an employee to keep watch over its Yelp ratings and that employee visits the site periodically to delete the negative comments and add fairy tales accordingly. The fact that Dollar has negative reviews travel hanging bag simply means that it hasn t been paying very much attention to its Yelp reviews.
travel hanging bag WRONG Prattle on! No one can delete a review from Yelp except travel hanging bag for the person travel hanging bag that wrote it. They filter reviews out, good and bad, BUT you can read ALL filtered reviews at the bottom travel hanging bag of every page, for every business on there.
And companies that are diligent about their social media watch, hire social media reps where that is all they do, is search all the sites for bad reviews and respond accordingly. The ones that don t, like Dollar, will suffer more in the end.
I don t work for Yelp, but I am on the Elite Yelp Team, so I know a thing or two about it. And say what you will, good or bad about Yelp itself, but it is THE fastest growing review site on the Internet. I ve heard it mentioned on TV shows, travel hanging bag in comedy series, and on menus. Even Phil s BBQ has a sign hanging out front that says, Over 1500, 5 star reviews on Yelp, before you start Yelpin let us start Helpin !
(2) I stated my opinion as fact because that has been my experience. Reviews are, in fact, deleted by the persons who wrote them, and in the instances I cited, travel hanging bag those reviews were written by employees travel hanging bag at the company being reviewed; That s hardly a ringing endorsement for credibility.
Prattle on you say you file legal complaints for a living?? travel hanging bag Really? Then how come you can NOT read something as obvious as I stated above . I DON T WORK FOR YELP. I said I m on the Elite Yelp Team, which means I get invited to private Yelp parties every month for Elites only that restaurants hold for us. so we will return and hopefully give favorable reviews. NO ONE has ever offered to pay me money to write a review for them. Sometimes, we do NOT give favorable reviews to a place, EVEN if they have invited us to a private party there. As Judi stated in my defense (thanks Judi!) I am honest and maybe only the Elites that review on Yelp are But I know there are others. I have tons of friends who review travel hanging bag for Yelp and they are very honest people.
I question Yelp s policy only in that they want business owners to pay them to put their link to their web site on their Yelp profile page. Other than that, you have to be selective in what you want to read into on reviews. After awhile travel hanging bag on there, travel hanging bag you can tell which are fake and which are not. When you see a lot of people with 1 or 2 reviews give a favorable one amongst many bad ones, you need to take that with a grain of salt .every pun intended!
Prattle Yelp (apparently in their quest to keep things honest) also filters out reviews that they don t think are valid I recently gave a great review to a physician only to find that it had been filtered out within 24 hours! So between the false reviews that stay up, and the real reviews that get filtered out, Yelp is probably pretty useless!
When I read that Yelp s business owners were paying travel hanging bag some people to write favorable reviews for them and were rewarded in cash, merchandise, etc., I stopped reviewing for them. Honesty seems to be a missing commodity in some of their reviews. I know that Mercy (see above) writes for them and I would never question anything she writes, but I do not know the others and do not trust the reviews anymore. Your experience, middle daughter, travel hanging bag only proves a point.
As Dollar will likely be reading these comments, I d like to say plainly and clearly that if this atrocity of service isn t rectified, you ll never see the likes of me or my friends in your offices. This lady has greatgrandchildren! And you re going to stick it to her? Great going in adding your twist to the American travel hanging bag way !
I wouldn t bother,