Everyone HAS to sit down during this time and be wearing their seatbelts. So called normal things th

She s not upset that while the aircraft waited on an active taxiway, and her daughter said she had to go potty, a flight attendant insisted both remain seated in accordance with federal law. She was doing her job, she says.
But she s still steamed at JetBlue for what happened next. After a brief argument with the attendant, her plane returned cruise lines inside passage to alaska to the gate, and a crewmember threatened to remove her from the aircraft, claiming she was a threat to security.
Its pro-customer attitude, egalitarian and generous seating and sensible, fee-free airfares, made the New York-based carrier a passenger favorite and a media darling — the almost perfect antidote to the corporate, customer-hostile legacy carriers. cruise lines inside passage to alaska Indeed, J.D. Power and Associates has ranked it highest in customer satisfaction among low-cost carriers in North America nine years in a row.
This isn t the same airline it used to be. As JetBlue cruise lines inside passage to alaska grew, it began to act like other carriers, adding fees for items that used to be included in your fare, like headsets ($3) and pillows and blankets ($5 to $6).
The seats aren t all the same either, cruise lines inside passage to alaska with Even More Space Seats for passengers who have more to spend. The airline recently added a business-class section called Mint with fully flat seats on some routes. Some viewed that as a betrayal of JetBlue s egalitarian values.
Then there were the service dust-ups. At first, JetBlue confronted each one openly, including the 2007 ice storm that disrupted travel for 130,000 passengers cruise lines inside passage to alaska and led to a management shakeup, and flight attendant Steven Slater s implosion (remember cruise lines inside passage to alaska the guy who grabbed a beer and deployed an emergency chute?).
Instead of an interview, JetBlue sent me a prepared statement about Devereaux. The crew made a safety and FAA regulation-based decision, it said. Our team reached out directly to the customer to offer an apology as well as a donation of $5,000 to the charity of her choice.
Too bad that wasn t the only such case. Mohammad Bagabas contacted me about a recent cruise lines inside passage to alaska flight from Fort Lauderdale to Cancun, Mexico, on JetBlue. cruise lines inside passage to alaska During a pre-flight safety briefing, he says a flight attendant tried to silence his 3-year-old daughter, cruise lines inside passage to alaska Aliyah.
She ordered me to apologize to her for talking over her while she was doing the safety demonstration, says Bagabas, who works in the apparel business in Jeddah, Saudi Arabia. He refused, noting Aliyah cruise lines inside passage to alaska was too young to know any better.
An argument ensued. The plane turned around, and the family was escorted off. As he was being shown the door, Bagabas pleaded with the captain to let him stay. The captain said, You had your chance to apologize. Now you are leaving the plane because cruise lines inside passage to alaska you re not complying.'
So how do you explain these recent incidents? cruise lines inside passage to alaska Randy Pennington, author Results Rule! Build a Culture that Blows the Competition Away, says it comes down to numbers. With 13,000 full- and part-time workers, and assuming that 5% are not completely cruise lines inside passage to alaska aligned with the company s values, that s 650 opportunities for something to go wrong.
Some observers say that in small but important cruise lines inside passage to alaska ways, JetBlue cruise lines inside passage to alaska is a different airline. Bob Faw, an expert on corporate DNA with consulting firm Matchbox Group, says even though he thinks JetBlue has slipped from its original values, it can still regain (them) through diligent effort and thoughtful changes.
What do you think? Your personal experience may be one of the most reliable DNA tests. Every time we fly, our experience gives us data about the travel company s corporate DNA, says Arup Varma, a professor at Loyola University s Quinlan School of Business.
What do they do? They say company cruise lines inside passage to alaska culture is what people do when they believe no one is watching. Corporate DNA comes through in the actions where the rubber meets the road, says Kevin McCarty, president of West Monroe Partners, a management and technology consulting firm.
What about their managers? Ultimately, leaders need to revisit their mission, vision and values regularly, says Frank Niles, managing partner of Scholar Executive Group, a boutique executive cruise lines inside passage to alaska consulting firm. Live them, and reward employees who live up to the values.
Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on his personal website or contact him at [email protected] . Got a question or comment? You can post it on the new forum .
Sorry, I don t speak TLA. What does ASM stand for? And I didn t mean, few people. I meant fewer people. I remember the time when planes were half empty. cruise lines inside passage to alaska When people reacted to 9/11, flights were taken out of service. Then they were added back as people started cruise lines inside passage to alaska flying again, but sparingly. It used to be that when a flight cruise lines inside passage to alaska was cancelled, they didn t have to wait days to get another one, even during peak crowds at peak times.
But if you re arguing with the FA before the flight has even taken off, how are you going to react if there s an actual emergency once the flight leaves the gate? It s entirely possible to not be a terrorist and to still pose a risk to other passengers in the event of an evacuation. I don t really blame a FA for not waiting to play that guessing game.
Everyone HAS to sit down during this time and be wearing their seatbelts. So called normal things that require one to get up are not permitted. The plane can t just stop and hold up everyone. It may have been unfortunate timing, but what if the kid had to pee while taking off, the mother gets up during takeoff cruise lines inside passage to alaska and has her seat belt off.
I really hate to side with the airline on this one, but you have to sit in the seats, belts on at certain cruise lines inside passage to alaska times. If you can t do that, you can t fly. It is good that the off duty pilot persuaded them to let her stay, but if the kid has to sit in pee for an extra few minutes, that s just how it goes. She was wet already, the damage was done.
The mother is obviously an experienced cruise lines inside passage to alaska traveler and should know not to get up during these times. cruise lines inside passage to alaska Entitled parents seem to think that each and every little thing that their kid needs would supercede safety regulations and the time of everyone else.
Is there a list of exceptions to the FAA regulations where everyone must be seated with seat belts fastened except where a three year old pees her pants? I think not. Although maybe not a security risk of the mother getting up, it most certainly was a safety risk.
A life threatening situation such as choking would necessitate the plane turning around. Somebody peeing their pants, as unpleasant as it sounds, is not really a reason. Much ado about nothing here. If you forget to pee and do it while the plane is moving onto the runway, then you have peed your pants and suffer the consequences. Sad but true.
And famous not in a good way. She states cruise lines inside passage to alaska she is one of the most compliant passengers to me, that means staying in your seat during takeoff. She obviously wasn t compliant cruise lines inside passage to alaska enough. I d take an over entitled elite over a self righteous parent any day.
Maybe Mr. Elliott could do a cost analysis of this person s actions including cruise lines inside passage to alaska the costs to the airline cruise lines inside passage to alaska for the delays as well as the lost time and implications cruise lines inside passage to alaska to all of the passengers and crew. It might well have resulted in some flight crew being houred out for their next flight, cruise lines inside passage to alaska some people missing connections, additional waiting cruise lines inside passage to alaska time for those picking passengers up, extra parking fees for same.
A few years ago when they upgraded their computer systems, the upgrade happened cruise lines inside passage to alaska to occur when a voucher I had was expiring I would not be able to redeem my voucher for the last two days of the period that I was entitled to. I sent an email to them requesting a 2 days extension for my voucher to compensate. I was told no, I was not given a reason why, just no. While the 2 days may not have made a differenece in my booking a flight, it really cruise lines inside passage to alaska left me wondering what happened to the airline I had loved.
Before that Jetblue was my preferred airline over the other US carriers. Today, I ll give them a slight edge over the competition, mostly due to the TV (which I don t watch that much of), unlimited snacks drinks and the included baggage.
Gee, you think so, Chris? Like not having the faintest idea what they re doing as corporate mandates some changes so it s nearly impossible to justify bad bahaviour on the part of their crews? Much easier to get Joe and Milly to go away than get you to go away on their behalf!
JetBlue is not the same airline cruise lines inside passage to alaska they started out as. They no longer value their customers as they once did, their prices are usually much higher than others and I haven t been on any of their flights that have taken off on time in 2 years. Now with paying extra for more legroom and the new Mint seats they have abandoned cruise lines inside passage to alaska the core values they started with. No longer do we even see happy flight attendants, most seem grouchy and put upon on flights. On my last flight with them they were even yelling at everyone to hurry and stow their bags and sit down so they coyld pull back, even though the plane got in almost a half hour late and WE had to wait a half hour for rhem to clean and turnover the plane before passengers could begin embarking.
JetBlue, how about adhering to your own carry on rules about size of carry ons? If you started making people check those bags that are too big to fit in the overhead so the planes can be boarded faster?
And fix the problems with your online boarding pass printing! They are fully aware that if you have the latest version of Adobe they boarding passes can t be printed. Luckily it happened to me and I have been able to explain to customers to just print at the airport after you do the online check in. It s too bad I wasted over three hours trying to print before giving up and then I emailed cruise lines inside passage to alaska them only to be told they are aware of the problem. Yet it still isn t fixed.
Chris, Jetblue is unfortunately due for an acquisition. It s no secret that is the reason its pilots voted to unionize after being industry holdouts for so long. They are hoping the union can provide them with better terms when they become a leg