At some point can you address JetBlues continued stance against recording. This just seems to come u

There are lots of questions and comments about the incident onboard fort walton beach thrifty rental cars Flight 191 yesterday (the details of which are now a matter of FBI investigation) and what protocol we have in place for such scenarios. Here are the top 10 questions we’re getting and the facts as we know them:
Initial reports indicated that Flight 191 was diverting to Amarillo due to a medical situation. As the events unfolded, it became clear that security was also an element of this episode, but not the overriding issue in our opinion. The FBI has said terrorism is not a factor in this incident.
Although we do not know at this time what caused the pilot’s actions, fort walton beach thrifty rental cars the Captain is currently under the care of medical professionals and out of respect for his privacy, we won’t share further details about his private life.
We’re not privy to that information – but hope and trust he is getting fort walton beach thrifty rental cars the care he needs and we are offering our support to him and his family.  We would like to acknowledge the professional fort walton beach thrifty rental cars and immediate action fort walton beach thrifty rental cars of the First Officer, the off-duty Captain, and the Inflight Crew – their focus was on the safety of the customers on board, and we believe they handled the situation perfectly.
We think it would be inappropriate to speculate on what might have happened. We are confident in the procedures in place by the industry as well as at JetBlue that ensured a safe landing. Our Flight and Inflight crewmembers are trained to handle fort walton beach thrifty rental cars situations with the safety fort walton beach thrifty rental cars of the customers and crew onboard as their first priority, and to call upon customers fort walton beach thrifty rental cars for help when needed.  Our aircraft are built with redundancies to protect fort walton beach thrifty rental cars the flight deck.
JetBlue was actually the first airline to install bullet-proof hardened cockpit doors , which are coded and virtually impenetrable. When the flight crew inside fort walton beach thrifty rental cars the deck close and lock that door, no one can get in.
Both Captains and First Officers are trained to fly our aircraft. Our First Officer was the pilot in command yesterday (in control of the aircraft from takeoff to landing) and the off-duty Captain stepped in to help.
JetBlue offers a peer-assist program for our Pilots and LifeSolutions, an employee assistance program, for all crewmembers. Crewmembers are also able, and expected, to call a safety time-out should they need it, and the company will support them 100%.
We’re extremely grateful to the customers who assisted fort walton beach thrifty rental cars with onboard security, and to all of the customers for following crewmember instructions. We communicated directly with all customers onboard Flight 191 Tuesday upon their arrival in Las Vegas, including a hand-delivered letter detailing their compensation: a refund for their one-way fare as well as a voucher fort walton beach thrifty rental cars for twice the value of their original ticket. In addition, members of our Care Team and local leadership from Long Beach, CA flew in to Amarillo fort walton beach thrifty rental cars yesterday to ensure that all customers were taken care of, and our leadership as well as our Customer Support Team are reaching out to each customer individually today to check on them.
We’re sorry they were put in that situation, but are so thankful for their efforts. What the customers did to help our inflight crew was amazing and we really appreciate their efforts, and also the cooperation of everyone on board – it contributed to the safe landing.
Kudos to the F/O in this situation. I hope you guys do something internally for him to recognize his heroic actions. Working in the industry and knowing the Captain and F/O relationships, I know that not all F/Os would have had the courage to do what this guy did in order to get the Captain out.
it was a miracle that for almost 3 hours the captain fort walton beach thrifty rental cars was flying the plane and it could have been so much worse had he had his panic attack while in the cockpit guiding the plane. was just curious was the plane at any time flying erratic fort walton beach thrifty rental cars in any way although i take the flight all the time to vegas and usually at that altitude, automatic pilot kicks in
I echo Dave s comments in regard to the first officer. His actions were clearly the crucial links that resulted in a safely ending chain of events. Hopefully the media will pick up on this rather than sensationalizing the whole incident.
At some point can you address JetBlues continued stance against recording. This just seems to come up whenever it is convenient for the company, such as when recording inappropriate or dangerous actions by crew. The plane may be private property, but it is a public space, so crew should be trained to not order people (under color of their aviation authority) to do something such as not recording when it in no way interferes with any operations.
fort walton beach thrifty rental cars I fly Jet Blue exclusively twice per month including today. I have a great deal of respect for the actions of your First Officer who understood the gravity of the situation and took affirmative steps to reduce the danger. I also appreciate the fact that you posted the Q A on this blog instead of hiding your head in the sand. I hope that the Captain gets the help that he needs.
Well done JetBlue, a good outcome in a situation that could have had a far different conclusion. I also would like to commend the F/O, as he did something not many F/O s would be willing to do. Thanks fort walton beach thrifty rental cars JB for keeping your flying public abreast of the situation. Wishing the Captain a full recovery as well.
I second what you say Michael. I like Jetblue, but they have never been fans of people with cameras. fort walton beach thrifty rental cars Whenever there is a fight on board a Jetblue flight, the flight crew turns crazy and tells everyone to either delete the footage or stop recording. I haven t seen this type of behavior on any other airline I have flown with.
I pray for the Captain s treatment and recovery and applaud JetBlue for exercising discretion at a time when he and his family fort walton beach thrifty rental cars are at their most vulnerable. There are so many checks and balances within our aviation fort walton beach thrifty rental cars system, fort walton beach thrifty rental cars but at the end of the day, all of it relies on human beings. No amount of criticism toward the airline or the Captain is warranted in my opinion, and the exemplary outcome of this situation is a testament to the professionalism of all of the crew involved. Thank you, Jet Blue
I have a flight scheduled on JetBlue fort walton beach thrifty rental cars to Aruba for school vacation. My son, who deals with anxiety and has a huge fear of flying, saw this coverage all over the news last night and now does not want to go away for school vacation. How do I convince, confirm and reassure him that this is an isolated incident and hopefully will not happen again? Can I at the time of boarding the plan, have him meet the pilot and co-pilot to reassure him that the flight will be safe? I m in a quandry please help.
I feel absolutely 100% safe flying on JetBlue and this just reinforces that. With the information given it seems to me that every precaution was taken and a terrible situation was lessened by the amazing crew of JB. I love this airline. It has been, and will always be, my favorite. Thank you for respecting your customers enough to continue answering questions that many of us have. Great job. :)
I gotta say that i m impressed on how the crew handle the situation you see I have been flying fort walton beach thrifty rental cars JetBlue ever since they started service to Puerto Rico from JFK. The service is great but some flight attendants are abusing the power the FAA has given them, they are arrogant and sometimes they are plain stupid. Don t get me wrong I meet great flight attendants at JetBlue fort walton beach thrifty rental cars but those are a few. And about the recording with your camera issue they go bonkers if you record something on board. The issue here is they don t want to be recorded fort walton beach thrifty rental cars because some of the FA s don t really know how to handle certain situations. I remember a flight I took not long ago from Boston and a lady in her 50 s sitting next to me had a fear of flying and all she got from the flight fort walton beach thrifty rental cars attendant was a nasty attitude and on top she got yelled at, that is just wrong and unprofessional. I will keep flying in hopes JetBlue addresses these crew issues.
As a medical professional, fort walton beach thrifty rental cars what many news sites have failed to mention is that many times infections and or physical ailments may cause cognitive behavioral changes. I hope that Oz recuperates and that the medical staff gets to the bottom of what actually was affecting him.
As a frequent traveller, I do JetBlue s Boston-Long Beach flight (and redeye back) often, and am scheduled to fly to Long Beach this Friday with a return to Boston from Vegas on JetBlue. I have been following this story as it broke, and am as impressed with JetBlue and their staff and pilots as I have always fort walton beach thrifty rental cars been even more so, do to the swift and absolutely on-point way that the First Officer dealt with the situation. fort walton beach thrifty rental cars I love JetBlue and am looking for ward to my flight this weekend on the best airline flying the skies right now.
Thanks for writing this blog and communicating with everyone!! These questions and explanations were excellent. It demonstrates customer loyalty and brand reputation. It s especially helps to keep the customer branding relationships. I really admire you and the JetBlue fort walton beach thrifty rental cars organization for coming forward and addressing the problem as much as possible legally.
I wish the Captain of flight 191 a speedy recovery and his receiving the necessary professional fort walton beach thrifty rental cars medical treatment. My thoughts are with his family also during this emergency. I am sure its a very stressfull stituation for them right now.
I also would like to explain why recording or taking pics in the direction of the cock pit is a security issue.and was implemented after 9/11. I think everyone can agree that recording the goings on or inflight procedures of the cock pit is really not a good idea. I hope this sheds some light on why and hopefully many will understand it s for the safety of the flight and all passengers/crews.
And great job JetBlue with the FAQ and for getting in front of the story. I fly many airlines and JetBlue stands head and shoulders above the rest for acknowledging and dealing with the inevitable issues that arise when dealing with milli