As a part of American Express’s mobile initiatives, the company is also updating its duty of care so

TripCase, a mobile travel app by global travel technology company Sabre, will be integrating American Express corporate benefits and flight information. This move is a part of American Express's larger mobile strategy for business travelers, celebrity cruise line mercury which also includes a new AX Connect app that helps travelers communicate with travel managers.
"We see mobile as something really celebrity cruise line mercury critical, the expectations and the behaviors of business travelers that are on the go is mobile," celebrity cruise line mercury said Nicolas Buc, vice president of new product development at American Express, New York.
"We want to make sure we have a good way of reaching them and establishing a dialogue with travelers on the go," he said. "We've been very happy to announce this collaboration with TripCase because through this collaboration we can improve celebrity cruise line mercury the traveler experience and provide contextually-relevant information during the trip."
American Express Corporate Cardmembers will also receive relevant in-app messages about benefits and deals that their card status offers. Since TripCase can determine where a traveler is, it can alert consumers to relevant offers, such as in-flight Wi-Fi, based on location.
Additionally, if there are any last-minute changes during travel, such as gate changes, delays and cancellations, TripCase will alert users and offer the option celebrity cruise line mercury of calling an American Express Business Travel expert with one click.
As a part of American Express's mobile initiatives, the company is also updating its duty of care solution AX Connect. The product already offered SMS notifications, but it will now be offered as an app.
"We see mobile as absolutely critical for American Express business celebrity cruise line mercury travelers and card holders," American Express AMr. Buc said. "Fundamentally, when we are servicing our customers they are on the road, they are travelling and mobile is the best way to reach them.
"In general, all business travelers are using smartphones, which gives us a unique opportunity to better service them," he said. "We see that we can take this dialogue with the customer beyond providing information but providing new types of services.