Alamo was the top rated car rental agency and the only one to receive a "good" customer experience

Alamo  was the top rated car rental agency and the only one to receive a “good” customer experience rating, carlsbad inn beach resort carlsbad california and 45th overall out of the 206 companies in the ratings. Three auto dealers were next in line with “okay” ratings:  Budget ,  Hertz , and  Enterprise . The remaining two auto dealers earned “poor” ratings: Avis and Dollar . The overall industry was in the middle of the pack, with an average score that placed it ninth out of 18 industries.
About Bruce Temkin I am a customer experience transformist, carlsbad inn beach resort carlsbad california helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey.
My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. carlsbad inn beach resort carlsbad california Our goal is simple: accelerate carlsbad inn beach resort carlsbad california the path to delighting customers.
When I noticed Alamo at the top, my first reaction was, impossible, they are my worst nightmare other than Thrifty. I have been Gold Card with Hertz, my preference, and currently use AVIS, with a few rentals from National and Enterprise, mostly postive experiences. From my 30+ years as a road warrior, it s interesting carlsbad inn beach resort carlsbad california how long a few bad experiences from 15-20 years prior, will keep us from using a current top rated agency. Thanks for the update.