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Christopher Elliott is an author, journalist and consumer advocate. You can read more about him on h


By Christopher Elliott | October 19, 2011 | 2 Comments A s a frequent car rental customer, Parker Mann has endured rental cars canada 18 years of age countless sales pitches for optional insurance. But recently, the hard sell efforts have crossed a line, he says.
“The latest gimmick is to give the customer a false choice with the question, ‘Do you want the full insurance or the basic?’ the implication being that the insurance was required,” he says. “I’ve heard this line essentially word for word from three agents at two rental companies in the past year.”
“Think of it this way,” he told me. “If someone buys a loss-damage waiver and is involved in an accident and the car is totaled, it [costs] you less than $100. Without the [insurance] rental cars canada 18 years of age you lose a $25,000 car.”
Some states also limit how much a car rental company can charge for insurance. New York, for example, caps a collision-damage waiver policy at $9 a day, which is hardly enough to cover even a small ding in the rental, according to Barton.
If insurance is hardly rental cars canada 18 years of age profitable, then why push it? Numerous car rental insiders have told me that they’re evaluated based on how many optional extras are sold with the car, so maybe insurance is just one part of the company’s rental cars canada 18 years of age overall strategy of earning so-called “ancillary” revenues from a car.
I’ll never forget the intrepid car rental employee in Anchorage who, when I turned down the optional insurance, showed me large photographs of uninsured cars that had been damaged on the Alaskan roads.
“It’s always rental cars canada 18 years of age helpful when a consumer knows before renting a car what his or her credit cards might cover or own insurance coverage is and if it transfers to the rental vehicle,” says Laura Bryant, a spokeswoman for Enterprise.
It’s one thing to play word games or use scare tactics when trying to sell insurance, but quite another to lie. But that’s what Fran Hoshiko claims happened rental cars canada 18 years of age to her when she rented a car in Las Vegas recently.
Christopher Elliott is an author, journalist and consumer rental cars canada 18 years of age advocate. You can read more about him on his personal website or contact him at *protected email* . Got a question or comment? You can post it on the new forum .
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